MC856748 – Microsoft SharePoint: document processing models will no longer process files if the service is not enabled for the site

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check before: 2024-09-01

Product:

SharePoint, SharePoint Premium, Syntex

Platform:

Online, World tenant

Status:

Change type:

Feature update, User impact, Admin impact

Links:

Details:

Summary:
SharePoint document models will only process files on enabled sites post-September 2024 rollout. Before, models processed files even if the site was disabled. Changes apply automatically; no admin action needed before rollout. Ensure Syntex service is enabled on sites where processing should continue.

Details:
Coming soon to Microsoft Syntex (Microsoft SharePoint Premium) pay-as-you-go services: We will update the service setting to only process files where you have applied a model to a library on an enabled site. Before this rollout, if you make a model available to process files on a site and then disable the site, this action will not disable the model. After the rollout, you can still use models to process files and incur charges. You can make a model available to process files by creating a model on that site or in a content center. This change will make the model processing consistent with the other content processing services.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early September 2024 and expect to complete by mid-September 2024.

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Created:
2024-08-10

updated:
2024-08-10

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Direct effects for Operations**

- Impact on IT Operations
- Disruption in document processing workflows if Syntex service is not enabled on relevant sites.
- Roles impacted: IT Operations Managers, SharePoint Administrators
- Increased support requests from users experiencing issues with document processing post-rollout.
- Roles impacted: Help Desk Support, IT Support Technicians

- Impact on IT Services
- Inconsistent processing of documents across different sites, leading to potential data management issues.
- Roles impacted: Data Managers, Compliance Officers
- Potential for increased costs if models are applied to disabled sites without user awareness, leading to unexpected charges.
- Roles impacted: Financial Analysts, Budget Managers

- Impact on IT Users
- Users may face interruptions in their document processing tasks, affecting productivity and project timelines.
- Roles impacted: End Users, Project Managers
- Need for user training and communication regarding the necessity to enable Syntex service for continued processing.
- Roles impacted: Training Coordinators, User Experience Designers

- Dependencies and Interdependencies
- Dependency on the Syntex service being enabled for each site to ensure seamless document processing.
- Roles impacted: System Architects, Integration Specialists
- Interdependency with other SharePoint features and services that may rely on document processing capabilities.
- Roles impacted: SharePoint Developers, Application Support Analysts

- Communication and Documentation
- Requirement to update internal documentation and user guides to reflect the changes in document processing.
- Roles impacted: Technical Writers, Documentation Specialists
- Need for proactive communication to users about the upcoming changes to avoid confusion and ensure preparedness.
- Roles impacted: Change Management Specialists, Communication Managers

References:
- Microsoft Learn on managing Syntex services: [Set up and manage prebuilt document processing in Microsoft Syntex](https://learn.microsoft.com/microsoft-365/syntex/prebuilt-setup)
- Microsoft Learn on structured and freeform document processing: [Structured and Freeform Document Processing](https://learn.microsoft.com/microsoft-365/syntex/structured-freeform-setup)
- Microsoft Learn on unstructured document processing: [Unstructured Document Processing](https://learn.microsoft.com/microsoft-365/syntex/unstructured-setup)

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Data Protection**

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DPIA**

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** AI generated content. This information is not reliable.

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