check before: 2024-08-01
Product:
Copilot, Entra, Microsoft 365 suite, Microsoft Edge
Platform:
Android, iOS, mobile, Web, World tenant
Status:
Change type:
User impact, Admin impact, Retirement
Links:
Details:
Summary:
The Copilot feature in the Microsoft Edge mobile app for Entra ID users will be retired with version 128 in late August 2024. Users should use the Microsoft 365 mobile app for work and web chat instead. No action is required, but informing users is recommended.
Details:
We would like to inform you about an upcoming change to the Copilot experience for Entra ID users in the Microsoft Edge mobile application. Starting with version 128 in late August 2024, the Copilot button that provides access to work and web chat for Entra ID users will be retired. Copilot and the corresponding settings will be removed from the Edge mobile application for Entra ID users. Work and web chat will be available to Entra ID users through the Microsoft 365 mobile application.
Please note that in versions prior to Edge version 128, the Copilot button may still function temporarily, but the feature is expected to be completely removed by mid-September.
[When this will happen]
This update will occur in late August 2024, with the release of version 128 for the Edge mobile application on iOS and Android devices.
Change Category:
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Scope:
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Release Phase:
Created:
2024-08-07
updated:
2024-08-07
Task Type
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Docu to Check
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MS Preperations
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MS Urgency
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MS workload name
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Direct effects for Operations**
- Impact on IT Operations
- Potential increase in support tickets related to user confusion over the removal of the Copilot feature in Edge.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Need for monitoring and updating documentation and knowledge base articles to reflect the change.
- Roles impacted: IT Documentation Specialists, IT Operations Managers
- Impact on IT Services
- Transition of users from the Edge mobile application to the Microsoft 365 mobile app may lead to temporary service disruptions or performance issues during the switch.
- Roles impacted: IT Service Managers, Application Support Teams
- Dependencies on the Microsoft 365 mobile app for work and web chat may require additional resources to ensure seamless functionality.
- Roles impacted: Application Developers, IT Infrastructure Teams
- Impact on IT Users
- Users may experience a learning curve when transitioning to the Microsoft 365 mobile app for work and web chat functionalities.
- Roles impacted: End Users, Business Analysts
- Potential frustration among users who relied on the Copilot feature for productivity, leading to decreased morale or productivity.
- Roles impacted: All end users, Team Leaders
- Impact on IT Administrators
- Administrators will need to communicate the change effectively to users, which may require additional training sessions or informational materials.
- Roles impacted: IT Administrators, Change Management Teams
- Increased workload for IT administrators to handle user inquiries and feedback regarding the transition.
- Roles impacted: IT Administrators, User Experience Teams
- Dependencies and Interdependencies
- The retirement of Copilot in Edge may affect integrations with other Microsoft 365 services, requiring a review of existing workflows and processes.
- Roles impacted: IT Architects, Business Process Analysts
- Coordination with Microsoft support may be necessary to address any unforeseen issues arising from the change.
- Roles impacted: IT Support Managers, Vendor Management Teams
References:
- Microsoft 365 Copilot Documentation: [Microsoft Docs](https://docs.microsoft.com/en-us/microsoft-365/collaboration/copilot?view=o365-worldwide)
- Microsoft Edge Release Notes: [Microsoft Edge Insider](https://docs.microsoft.com/en-us/deployedge/microsoft-edge-relnote-stable-channel)
Opportunities**
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Potentional Risks**
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** AI generated content. This information must be reviewed before use.
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Last updated 5 months ago
