MC836942 – Microsoft OneDrive: Update for unlicensed accounts

OneDrive for Business logo

check before: 2025-01-27

Product:

Entra, Microsoft 365 admin center, OneDrive, Purview Communication Compliance, SharePoint

Platform:

Education, World tenant

Status:

Change type:

New feature, User impact, Admin impact

Links:

Details:

Summary:
OneDrive is updating storage policies for business and enterprise unlicensed accounts, effective late January to March 2025. Unlicensed accounts over 90 days will be archived and inaccessible to users but visible to admins. Actions include archiving, deletion, or renewal. Education tenants are currently exempt.

Details:
OneDrive is making changes to storage policies of unlicensed Microsoft OneDrive accounts for business and enterprise customers. These changes do not apply to customers in Education tenants.*
[When will this happen:]
General Availability (Worldwide): We will begin rolling out late January 2025 and expect to complete by late March 2025.

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Release Phase:

Created:
2024-07-27

updated:
2024-08-10

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Direct effects for Operations**

- Impact on IT Operations
- Increased administrative workload for IT administrators to manage unlicensed accounts.
- Roles impacted: IT Administrators, IT Support Staff
- Potential for data loss if unlicensed accounts are not managed properly before the deadline.
- Roles impacted: IT Administrators, Data Compliance Officers
- Need for additional training or resources to understand new billing and archiving processes.
- Roles impacted: IT Administrators, Training Coordinators

- Impact on IT Services
- Changes in storage policies may lead to confusion among users regarding access to their files.
- Roles impacted: End Users, IT Support Staff
- Increased demand for support services as users encounter issues with inaccessible accounts.
- Roles impacted: IT Support Staff, Help Desk Personnel

- Impact on IT Users
- Users may lose access to important files if their accounts are archived without prior notification.
- Roles impacted: End Users, Department Managers
- Users may experience disruptions in workflow due to the need for account renewals or reactivations.
- Roles impacted: End Users, Project Managers

- Impact on Compliance and Security
- Potential compliance risks if unlicensed accounts are not properly archived or deleted.
- Roles impacted: Compliance Officers, Data Protection Officers
- Increased scrutiny on data retention policies and practices as unlicensed accounts consume pooled storage.
- Roles impacted: Compliance Officers, IT Administrators

- Dependencies and Interdependencies
- Changes may affect integration with other Microsoft 365 services, such as SharePoint and Purview Communication Compliance.
- Roles impacted: IT Administrators, Integration Specialists
- The need for coordination with Azure services for billing and account management may complicate operations.
- Roles impacted: IT Administrators, Cloud Services Managers

References:
- Microsoft Learn: [Manage unlicensed OneDrive user accounts](https://learn.microsoft.com/microsoft-365/admin/add-users/delete-a-user?view=o365-worldwide)
- Microsoft Learn: [OneDrive retention and deletion](https://learn.microsoft.com/sharepoint/retention-and-deletion)
- Microsoft Learn: [Delete a user from your organization](https://learn.microsoft.com/SharePoint/unlicensed-onedrive-accounts)

Opportunities**

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Data Protection**

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Work Council statement**

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DPIA**

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** AI generated content. This information is not reliable.

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Last updated 1 month ago

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