MC834201 – Microsoft Copilot for Microsoft 365: Copilot chat active users in Teams counted as Teams Copilot active users (archived)

Product:

Copilot, Microsoft 365 admin center, Microsoft 365 Copilot, Microsoft Viva Insights, Power BI, Teams

Platform:

Developer, Web, World tenant

Status:

Launched

Change type:

Feature update, User impact, Admin impact

Links:

(MC690175)
377675

Details:

Summary:
Active users of Microsoft Copilot in Teams will soon count towards Teams Copilot usage, potentially increasing active user metrics in reports. Rollout begins late July 2024, requiring no admin action. Adjustments to custom reports using Copilot usage data may be necessary.

Details:
Coming soon: Users of Microsoft Copilot with Graph-grounded chat in Microsoft Teams will be counted towards the overall active user count for Copilot in Teams in the Copilot for Microsoft 365 Usage report in the Microsoft 365 admin center and in the Microsoft Copilot Dashboard for Microsoft 365 customers in Viva Insights. This rollout is expected to result in an increase to the count of active users of Copilot in Microsoft Teams in these reports. A Microsoft Copilot for Microsoft 365 license is required to use these features.
This message is associated with Microsoft 365 Roadmap ID 377675 and MC690175 Microsoft Copilot Usage Report (November 2023).
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late July 2024 and expect to complete by late July 2024.

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2024-07-25

updated:
2024-08-10

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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Pictures

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Direct effects for Operations**

Increased Active User Metrics
The rollout will lead to an increase in the reported active users of Teams Copilot, which may misrepresent actual usage levels and affect decision-making based on these metrics.
   - roles: Microsoft 365 Admin, Data Analyst
   - references: https://learn.microsoft.com/microsoft-365/admin/activity-reports/microsoft-365-copilot-usage?view=o365-worldwide, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=377675

Changes in Reporting
Custom reports that rely on historical Copilot usage data may become inaccurate, necessitating adjustments to reporting practices and potential confusion among stakeholders.
   - roles: Data Analyst, Business Intelligence Developer
   - references: https://learn.microsoft.com/viva/insights/org-team-insights/copilot-dashboard, https://learn.microsoft.com/microsoft-365/admin/activity-reports/microsoft-365-copilot-usage?view=o365-worldwide " target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/microsoft-365/admin/activity-reports/microsoft-365-copilot-usage?view=o365-worldwide

User Experience Variability
Users may experience variability in their reported activity levels, which could lead to misunderstandings about their engagement with the tool and affect user satisfaction.
   - roles: End User, Team Leader
   - references: https://learn.microsoft.com/viva/insights/org-team-insights/copilot-dashboard, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=377675

Configutation Options**

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Opportunities**

Enhanced Reporting and Analytics
With the new active user metrics for Microsoft Copilot in Teams, organizations can gain better insights into user engagement and application usage. This can help in identifying areas for improvement in user training and support, thereby enhancing overall user experience.
   - next-steps: Review and analyze the updated usage reports post-rollout to understand user engagement levels. Adjust training programs based on insights gathered from the reports.
   - roles: IT Administrators, Data Analysts, Team Leaders
   - references: https://learn.microsoft.com/microsoft-365/admin/activity-reports/microsoft-365-copilot-usage?view=o365-worldwide, https://learn.microsoft.com/viva/insights/org-team-insights/copilot-dashboard

Improved User Adoption Strategies
The increase in active user metrics may indicate a higher adoption rate of Microsoft Copilot features. This can be leveraged to promote further use of Microsoft 365 tools and enhance collaboration across teams.
   - next-steps: Develop targeted communication and training strategies to encourage the use of Microsoft Copilot features based on the new metrics. Monitor adoption trends to assess the effectiveness of these strategies.
   - roles: Change Managers, Training Coordinators, Team Leaders
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=377675, https://learn.microsoft.com/viva/insights/org-team-insights/copilot-dashboard

Customization of Reporting Tools
The necessity to adjust custom reports due to the change in user metrics presents an opportunity to refine reporting tools and processes, ensuring they align with the new metrics and provide more relevant insights.
   - next-steps: Audit existing custom reports that utilize Copilot usage data. Revise these reports to incorporate the new metrics and ensure they meet the organization's reporting needs.
   - roles: Business Intelligence Analysts, IT Administrators, Data Analysts
   - references: https://learn.microsoft.com/microsoft-365/admin/activity-reports/microsoft-365-copilot-usage?view=o365-worldwide, https://learn.microsoft.com/viva/insights/org-team-insights/copilot-dashboard

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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