MC823285 – Headspace will no longer be available through Viva Insights (archived)

Product:

Microsoft Viva, Microsoft Viva Insights, Teams

Platform:

Web, World tenant

Status:

Change type:

User impact, Admin impact, Retirement

Links:

Details:

Summary:
Headspace content will be removed from Viva Insights on July 25th, 2024, affecting all entry points and experiences. Organizations should prepare by disabling Headspace via PowerShell, assessing the impact, and updating documentation. Breathing exercises will still be available in-app.

Details:
The Headspace experience is currently not functioning in Viva Insights. Headspace and all of its content will be removed from Viva Insights. All Headspace entry points and experiences within Viva Insights Home, Virtual Commute, Focus Mode, and Wellbeing Tabs will no longer be accessible and removed effective July 25th, 2024.
[When will this happen:]
Viva Insights will remove all Headspace content within Viva Insights to users starting July 25th, 2024.

Change Category:
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Scope:
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Release Phase:

Created:
2024-07-20

updated:
2024-08-10

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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More Info URL

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additional Info URL

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Direct effects for Operations**

- Impact on IT Operations
- Removal of Headspace content from Viva Insights may require additional monitoring and troubleshooting efforts to ensure no residual issues arise post-removal.
- Roles impacted: IT Operations Team, System Administrators
- Potential need for increased support tickets from users who are confused about the removal and seek alternative resources.
- Roles impacted: IT Support Staff, Help Desk Technicians

- Impact on IT Services
- The removal of Headspace may lead to a gap in wellness resources within the Viva Insights platform, potentially affecting user engagement and satisfaction.
- Roles impacted: IT Service Managers, User Experience Designers
- Organizations may need to explore alternative wellness solutions to fill the void left by Headspace, which could involve additional integration efforts with other services.
- Roles impacted: IT Project Managers, Integration Specialists

- Impact on IT Users
- Users who relied on Headspace for mental wellness support may experience decreased morale or stress, impacting productivity and overall well-being.
- Roles impacted: All employees, particularly those in high-stress roles
- Users may need to adapt to new methods of accessing wellness resources, which could lead to frustration or decreased usage of available tools.
- Roles impacted: End Users, Team Leaders

- Impact on IT Administrators
- Administrators will need to execute the PowerShell command to disable Headspace, requiring technical knowledge and time allocation for this task.
- Roles impacted: IT Administrators, System Engineers
- Documentation updates will be necessary to reflect the removal of Headspace, which may require collaboration across teams to ensure accuracy and clarity.
- Roles impacted: IT Documentation Specialists, Compliance Officers

- Dependencies and Interdependencies
- The removal of Headspace may affect integrations with other wellness applications or services that rely on user data from Viva Insights, potentially disrupting workflows.
- Roles impacted: IT Integration Teams, Application Developers
- The continued availability of breathing exercises may not fully compensate for the loss of Headspace, leading to a need for further assessment of user needs and preferences.
- Roles impacted: User Experience Researchers, HR Wellness Coordinators

References:
- Microsoft Learn: [Admin tasks for the Viva Insights app](https://learn.microsoft.com/viva/insights/personal/teams/viva-teams-app-admin-tasksdisable-headspace)
- Microsoft Learn: [About the Viva Insights app](https://learn.microsoft.com/viva/insights/personal/teams/viva-teams-app)

Opportunities**

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Potentional Risks**

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