check before: 2024-07-01
Product:
Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 suite
Platform:
World tenant
Status:
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
The new 'Actions' feature in Experience insights (preview) in the Microsoft 365 admin center will enable tracking and measuring the impact of user engagement actions. It will be accessible to certain admin roles and is set to roll out from late July to late September 2024. No action is required before the rollout.
Details:
Coming soon to Experience insights (preview) in the Microsoft 365 admin center: The new Actions feature will enable you to track the actions you take to drive user engagement and success for Microsoft 365. You can measure the impact of your actions, providing insights into how each action correlates with changes in usage, NPS (Net Promoter Score), feedback, and help article views. This empowers you to make data-driven decisions and continuously improve your strategies for user engagement and satisfaction. Later this year, Actions will also support goal setting and goal progress tracking.
[When this will happen:]
Public Preview: We will begin rolling out late July 2024 and expect to complete by late September 2024.
Change Category:
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Scope:
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Release Phase:
Created:
2024-07-16
updated:
2024-08-10
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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Direct effects for Operations**
- Direct Impact on IT Operations
- Introduction of the 'Actions' feature may require adjustments in existing monitoring and reporting processes.
- Roles Impacted: IT Operations Managers, System Administrators
- Dependencies: Integration with existing analytics tools and dashboards may need to be reviewed to ensure compatibility.
- Potential increase in support requests as users familiarize themselves with the new feature.
- Roles Impacted: Helpdesk Support Staff, IT Support Technicians
- Interdependencies: Increased load on ticketing systems and support documentation may need updates to address common queries.
- Direct Impact on IT Services
- Enhanced data tracking capabilities may lead to changes in how user engagement metrics are reported and analyzed.
- Roles Impacted: Data Analysts, User Experience Managers
- Dependencies: Existing reporting tools may need to be updated to incorporate new metrics from the 'Actions' feature.
- Risk of data overload if not managed properly, potentially leading to confusion among administrators regarding actionable insights.
- Roles Impacted: IT Administrators, Business Intelligence Analysts
- Interdependencies: Coordination with business units to ensure that insights are actionable and aligned with organizational goals.
For further information, you can refer to the following resources:
- [Microsoft 365 Experience insights dashboard](https://learn.microsoft.com/microsoft-365/admin/misc/experience-insights-dashboard?view=o365-worldwide)
- [Democratizing usage data in Microsoft 365 Admin Center](https://www.microsoft.com/insidetrack/blog/democratizing-adoption-data-with-the-microsoft-365-admin-center-experience-insights-dashboard/?ocid=InsideTrack_Promotion_10603)
** AI generated content. This information must be reviewed before use.
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