MC814570 – Intune moving to support Android 10 and later for user-based management methods in October 2024

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*For this entry exists the more relevant or more recent entry MC894571

check before: 2024-10-01

Product:

Intune, Project, SharePoint, Teams

Platform:

Android, World tenant

Status:

Change type:

User impact, Admin impact

Details:

Summary:
In October 2024, Intune will only support Android 10 and later for user-based management methods. Devices on Android 9 or earlier will not receive technical support, bug fixes, or guaranteed feature functionality. Admins should prepare by updating support statements and configuring relevant policies.

Details:
As mentioned in MC715413, in October 2024 Intune will be moving to support Android 10 and later for user-based management methods which includes:
Android Enterprise personally-owned work profile
Android Enterprise corporate owned work profile
Android Enterprise fully managed
Android Open Source Project (AOSP) user-based
Android device administrator
App protection policies (APP)
App configuration policies (ACP) for managed apps
Moving forward, we will end support for one or two versions annually in October until we only support the latest four major versions of Android. You can learn more about this change by reading the blog: Intune moving to support Android 10 and later for user-based management methods in October 2024
Important: Userless methods of Android device management (Dedicated and AOSP userless) and Microsoft Teams certified Android devices will not be impacted by this change.

Change Category:
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Scope:
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Release Phase:

Created:
2024-07-16

updated:
2024-07-16

Task Type

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased support workload for IT administrators to manage the transition to Android 10 and later.
- Roles impacted: IT Administrators, IT Support Staff
- Potential increase in helpdesk tickets from users with unsupported devices seeking assistance.
- Roles impacted: Helpdesk Staff, IT Support Staff
- Need for updates to existing policies and configurations to ensure compliance with the new OS requirements.
- Roles impacted: IT Administrators, Compliance Officers

- Direct Impact on IT Services
- Disruption of services for users on Android 9 or earlier, as they will not receive technical support or bug fixes.
- Roles impacted: End Users, Service Managers
- Risk of decreased functionality for applications managed through Intune on unsupported devices, leading to user dissatisfaction.
- Roles impacted: End Users, Application Managers
- Increased complexity in managing device compliance policies and app protection policies due to the need for OS version checks.
- Roles impacted: IT Administrators, Security Officers

- Direct Impact on IT Users
- Users with Android 9 or earlier devices may face restrictions on app access and management capabilities, leading to potential productivity loss.
- Roles impacted: End Users, Project Managers
- Users may need to upgrade their devices, which could incur costs and require additional training on new features.
- Roles impacted: End Users, Training Coordinators
- Communication and awareness campaigns will be necessary to inform users about the upcoming changes and required actions.
- Roles impacted: IT Communications Team, Change Management Team

References:
- Microsoft Documentation on Intune App Protection Policy Settings: [Intune App Protection Policy Settings](https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-androidconditional-launch)
- Microsoft Documentation on Device Compliance: [Device Compliance in Intune](https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started)
- Microsoft Announcement on OS Version Management: [Manage OS Versions in Intune](https://learn.microsoft.com/mem/intune/fundamentals/manage-os-versions)

Opportunities**

- Upgrade Android Devices to Version 10 or Later
- Opportunity: Encourage users to upgrade their devices to Android 10 or later to ensure continued support and functionality with Intune.
- Roles Impacted:
- End Users: Improved user experience with access to the latest features and security updates.
- IT Support Staff: Reduced support tickets related to outdated devices, allowing for more efficient use of resources.
- References: [Intune moving to support Android 10 and later](https://learn.microsoft.com/mem/intune/apps/app-protection-policy-settings-androidconditional-launch)

- Implement Conditional Access Policies
- Opportunity: Configure conditional access policies to enforce minimum OS version requirements, ensuring that only compliant devices can access corporate resources.
- Roles Impacted:
- IT Administrators: Streamlined management of device compliance and security posture.
- Security Teams: Enhanced security by preventing access from unsupported devices, reducing risk exposure.
- References: [Device compliance policy](https://learn.microsoft.com/mem/intune/protect/device-compliance-get-started)

- User Education and Communication Strategy
- Opportunity: Develop a communication plan to inform users about the upcoming changes, the importance of upgrading their devices, and the potential risks of using unsupported versions.
- Roles Impacted:
- Communications Team: Improved messaging and user engagement regarding IT policies.
- Helpdesk Staff: Reduced confusion and support requests related to device management and compliance.
- References: [Intune support statement](https://learn.microsoft.com/mem/intune/fundamentals/manage-os-versions)

Potentional Risks**

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