MC810406 – Plan for Change: Microsoft Intune ending support for User Enrollment with Company Portal for iOS/iPadOS (archived)

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check before: 2024-07-25

Product:

Intune

Platform:

iOS, Web, World tenant

Status:

Change type:

User impact, Admin impact, Retirement

Links:

Details:

Summary:
Microsoft Intune will stop supporting User Enrollment with Company Portal for iOS/iPadOS after the release of iOS/iPadOS 18. Existing devices remain unaffected, but new enrollments won't be supported. Alternatives like account driven User Enrollment or web-based device enrollment are recommended.

Details:
With the upcoming release of iOS/iPadOS 18, Apple will no longer support profile based User Enrollment. Due to these changes, Intune will end support for Apple User Enrollment with Company Portal shortly after the release of iOS/iPadOS 18. We recommend enrolling devices with account driven User Enrollment for similar functionality and an improved user experience.

Change Category:
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Scope:
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Release Phase:

Created:
2024-07-11

updated:
2024-07-11

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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More Info URL

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Direct effects for Operations**

- Impact on IT Operations
- Transition to Account Driven User Enrollment
- Requires reconfiguration of existing enrollment processes.
- Potential downtime during the transition period.
- Role Impact: IT Operations Team, System Administrators.

- Impact on IT Services
- Disruption of User Enrollment Process
- New devices cannot be enrolled using the Company Portal, leading to potential delays in onboarding.
- Increased reliance on alternative enrollment methods may strain existing IT resources.
- Role Impact: IT Service Desk, IT Support Staff.

- Impact on IT Users
- Change in Enrollment Experience
- Users accustomed to the Company Portal will face a learning curve with new enrollment methods.
- Potential frustration and confusion among users during the transition period.
- Role Impact: End Users, Mobile Device Users.

- Impact on IT Administrators
- Increased Support Requests
- Anticipated rise in support tickets related to the new enrollment methods.
- Administrators will need to provide additional training and documentation for users.
- Role Impact: IT Administrators, Helpdesk Staff.

- Dependencies and Interdependencies
- Integration with Other IT Services
- Changes in enrollment methods may affect integration with other services (e.g., VPN, email).
- Potential need for updates to policies and configurations across interconnected systems.
- Role Impact: IT Security Team, Network Administrators.

References:
- Microsoft Documentation on User Enrollment: [Overview of Apple User Enrollment in Microsoft Intune](https://learn.microsoft.com/mem/intune/enrollment/apple-account-driven-user-enrollment)
- Microsoft Documentation on Company Portal: [Apple User Enrollment with Company Portal](https://learn.microsoft.com/mem/intune/enrollment/apple-user-enrollment-with-company-portal)
- Microsoft Documentation on Web-Based Enrollment: [Web-Based Device Enrollment for iOS/iPadOS](https://learn.microsoft.com/mem/intune/enrollment/web-based-device-enrollment-ios)

Opportunities**

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Potentional Risks**

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** AI generated content. This information must be reviewed before use.

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Last updated 3 months ago

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