check before: 2024-07-01
Product:
Microsoft 365 admin center, Teams
Platform:
US Instances, World tenant
Status:
Change type:
Admin impact, Feature update, Updated message, User impact
Links:
Details:
Summary:
Microsoft is updating Teams Phone license handling to allow migration between phone number types without unassigning Direct Routing and Operator Connect Numbers when a Calling Plan license is added. Rollout starts late July 2024, with no admin action required before the rollout. Users can have any number type with the required license.
Details:
Updated August 13, 2024: We have updated the rollout timeline for Teams Admin center, below. Thank you for your patience.
We are making it easier to migrate between phone number types by updating Microsoft Teams Phone license handling. With the new changes, Direct Routing and Operator Connect Numbers will no longer be unassigned when a Calling Plan license is added to a user. The user can also get any type of numbers (Direct Routing, Operator Connect, Microsoft Calling Plan) if the required license is present on the user account.
[When this will happen:]
For Teams PowerShell
General Availability (Worldwide and GCC): We will begin rolling out late July 2024 and expect to complete by late July 2024.
For Teams admin center
General Availability (Worldwide and GCC): We will begin rolling out late July 2024 and expect to complete by mid-August 2024 (previously early August).
Change Category:
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Scope:
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Release Phase:
Created:
2024-06-26
updated:
2024-08-14
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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Direct effects for Operations**
- Direct Impact on IT Operations
- Potential for increased support requests due to user confusion over new license handling.
- Roles impacted: IT Support Staff, Help Desk Technicians
- Need for monitoring and validation of license assignments post-rollout to ensure compliance and functionality.
- Roles impacted: IT Operations Managers, System Administrators
- Risk of temporary service disruptions if existing configurations are not properly documented and communicated.
- Roles impacted: IT Change Managers, Network Administrators
- Direct Impact on IT Services
- Changes in license handling may affect integration with other services relying on Teams Phone functionalities.
- Roles impacted: IT Service Managers, Application Support Teams
- Potential for increased load on Teams infrastructure as users may migrate to different phone number types.
- Roles impacted: IT Infrastructure Engineers, Cloud Services Administrators
- Need for updates to internal documentation and training materials to reflect new licensing processes.
- Roles impacted: IT Trainers, Documentation Specialists
- Direct Impact on IT Users
- Users may experience confusion or uncertainty regarding their phone number types and licensing post-rollout.
- Roles impacted: End Users, Team Leaders
- Improved flexibility in number assignment may lead to user dissatisfaction if not communicated effectively.
- Roles impacted: User Experience Teams, Communication Managers
- Users may require additional training or resources to understand the new licensing capabilities.
- Roles impacted: Training Coordinators, User Support Representatives
References:
- Microsoft Teams Phone: Improved license handling (GCC) - [Microsoft Learn](https://learn.microsoft.com/en-us/microsoftteams/cloud-voice-landing-page)
- Manage user access to Microsoft Teams - [Microsoft Learn](https://learn.microsoft.com/en-us/microsoftteams/user-access)
Opportunities**
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Potentional Risks**
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IT Security**
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** AI generated content. This information is not reliable.
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change history
| Date | Property | old | new |
| 2024-08-14 | MC Messages | We are making it easier to migrate between phone number types by updating Microsoft Teams Phone license handling. With the new changes, Direct Routing and Operator Connect Numbers will no longer be unassigned when a Calling Plan license is added to a user. The user can also get any type of numbers (Direct Routing, Operator Connect, Microsoft Calling Plan) if the required license is present on the user account.
[When this will happen:] For Teams PowerShell General Availability (Worldwide and GCC): We will begin rolling out late July 2024 and expect to complete by late July 2024. For Teams admin center General Availability (Worldwide and GCC): We will begin rolling out late July 2024 and expect to complete by early August 2024. | Updated August 13, 2024: We have updated the rollout timeline for Teams Admin center, below. Thank you for your patience.
We are making it easier to migrate between phone number types by updating Microsoft Teams Phone license handling. With the new changes, Direct Routing and Operator Connect Numbers will no longer be unassigned when a Calling Plan license is added to a user. The user can also get any type of numbers (Direct Routing, Operator Connect, Microsoft Calling Plan) if the required license is present on the user account. [When this will happen:] For Teams PowerShell General Availability (Worldwide and GCC): We will begin rolling out late July 2024 and expect to complete by late July 2024. For Teams admin center General Availability (Worldwide and GCC): We will begin rolling out late July 2024 and expect to complete by mid-August 2024 (previously early August). |
| 2024-08-14 | MC Title | Microsoft Teams Phone: Improved license handling (GCC) | (Updated) Microsoft Teams Phone: Improved license handling (GCC) |
| 2024-08-14 | MC Last Updated | 06/26/2024 01:16:46 | 2024-08-14T01:12:26Z |
| 2024-08-14 | MC MessageTagNames | Feature update, User impact, Admin impact | Updated message, Feature update, User impact, Admin impact |
Last updated 4 months ago
