MC805189 – Microsoft Teams: Extended directory retires starting July 22, 2024

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check before: 2024-07-10


Microsoft 365 admin center, Teams


World tenant, Online


Change type:

User impact, Admin impact, Retirement



The Extended directory preview feature in Microsoft Teams will be retired from July 22, 2024, to July 31, 2024, due to low usage. Users are advised to use Teams connect chat with external access instead. No admin action is required for this change.

We will be retiring the Extended directory preview-only feature for Connected Chat in Microsoft Teams starting July 22, 2024, and ending July 31, 2024. Instead, we recommend admins use Teams connect chat supported by external access, where we will continue to invest our development resources. You can access the External access features in Teams admin center > Users > External access.
The Extended directory feature, which was released to public preview customers in February 2024, is being deprecated due to low feature usage and customer demand. As a result, we will gradually phase out the feature by disabling it in all interfaces. The retiring feature was accessed with the Manage external user profiles button:

This change will happen automatically by the specified date. No admin action is required. Conversations (chat) that were established with an Extended directory contact will continue to work if external access policies are enabled.
Learn more about the External access feature: IT Admins - Manage external meetings and chat with people and organizations using Microsoft identities - Microsoft Teams | Microsoft Learn (article will be updated around the time of retirement)

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