MC803890 – Classic Microsoft Teams end of support reminder and removing the NEW label

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check before: 2024-07-05

Product:

Teams, Windows, Windows Server, Windows Virtual Desktop

Platform:

Mac, Web, Windows Desktop, World tenant

Status:

Change type:

User impact, Admin impact, Retirement

Links:

Details:

Summary:
Classic Microsoft Teams support will end on July 1, 2024, with the 'NEW' label removed from the new Teams app mid to late July 2024. Classic Teams will be unavailable on certain OS from October 23, 2024, and for all users by July 1, 2025. Users should update their OS and Teams client to avoid disruptions.

Details:
This MC post is a reminder about the upcoming end of support for classic Microsoft Teams and also provides an update on plans to remove the NEW label from the new Teams applications.

Change Category:
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Scope:
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Release Phase:

Created:
2024-06-22

updated:
2025-01-15

Task Type

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MS How does it affect me

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MS Preperations

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Direct effects for Operations**

- Impact on IT Operations
- Increased support requests: Users experiencing issues with classic Teams may flood the helpdesk with requests, leading to resource strain.
- Roles impacted: IT Support Staff, Helpdesk Administrators
- Need for proactive monitoring: IT teams must monitor user transitions to the new Teams app to identify and resolve issues quickly.
- Roles impacted: IT Operations Managers, System Administrators

- Impact on IT Services
- Service availability concerns: As classic Teams becomes unsupported, users may face disruptions if they do not transition to the new Teams app in time.
- Roles impacted: Service Delivery Managers, IT Service Managers
- Dependency on OS updates: The new Teams app requires specific OS versions, necessitating coordinated updates across devices.
- Roles impacted: IT Infrastructure Teams, System Administrators

- Impact on IT Users
- User experience disruption: Users on unsupported OS or classic Teams will receive persistent in-app messages, potentially causing frustration.
- Roles impacted: End Users, Team Leaders
- Training and adaptation: Users will need training on the new Teams app features and functionalities, which may require additional resources.
- Roles impacted: Training Coordinators, Team Managers

- Impact on IT Administrators
- Increased workload for updates: Administrators will need to ensure all users are updated to the new Teams app and supported OS versions.
- Roles impacted: IT Administrators, System Engineers
- Policy adjustments: Administrators must review and adjust device policies to allow the installation of the new Teams app, which may involve additional configuration.
- Roles impacted: IT Security Administrators, Compliance Officers

- Dependencies and Interdependencies
- Integration with other applications: The new Teams app may have dependencies on other Microsoft services (e.g., SharePoint, OneDrive) that require updates or configuration changes.
- Roles impacted: Application Integration Specialists, IT Architects
- Virtual Desktop Infrastructure (VDI) considerations: VDI users must upgrade their environments to support the new Teams app, impacting deployment timelines.
- Roles impacted: VDI Administrators, IT Infrastructure Teams

For further details, please refer to the following resources:
- [End of availability for classic Teams client](https://learn.microsoft.com/microsoftteams/teams-classic-client-end-of-availabilitywhat-happens-if-we-cant-update-users-to-new-teams)
- [Deployment checklist for new Teams client](https://learn.microsoft.com/microsoftteams/new-teams-deployment-checklist)
- [Microsoft Teams updates](https://learn.microsoft.com/microsoftteams/teams-client-update)

Opportunities**

- Upgrade to New Teams Client
- Encourage users to transition to the new Teams client before the end of support for classic Teams to avoid disruptions.
- Roles benefiting: All users, IT Support Teams.
- Reference: [Microsoft Teams Client Update](https://learn.microsoft.com/microsoftteams/teams-client-update)

- Operating System Updates
- Implement a structured plan for upgrading operating systems to Windows 11 and macOS Sonoma to ensure compatibility with the new Teams client.
- Roles benefiting: End-users, IT Operations, System Administrators.
- Reference: [Prerequisites for New Teams](https://learn.microsoft.com/microsoftteams/new-teams-mac-install-prerequisitesprerequisites)

- Policy Review and Adjustment
- Review and update device policies to ensure they do not block the installation of the new Teams client and related components (e.g., Webview2).
- Roles benefiting: IT Administrators, Security Teams.
- Reference: [AppLocker in Teams](https://learn.microsoft.com/microsoftteams/applocker-in-teams)

- Bulk Deployment Strategy
- Develop a bulk deployment strategy for the new Teams client to streamline the installation process and minimize user disruption.
- Roles benefiting: IT Operations, System Administrators.
- Reference: [New Teams Bulk Install Client](https://learn.microsoft.com/microsoftteams/new-teams-bulk-install-client)

- User Training and Support
- Provide training sessions and resources for users to familiarize them with the new Teams client features and functionalities, enhancing user experience.
- Roles benefiting: All users, IT Support Teams, Training Coordinators.
- Reference: [Deployment Checklist for New Teams Client](https://learn.microsoft.com/microsoftteams/new-teams-deployment-checklist)

Potentional Risks**

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