MC803566 – Change in attachment links in Viva Engage messages to SharePoint location for eDiscovery (archived)

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check before: 2024-07-05

Product:

eDiscovery, Microsoft Viva, Microsoft Viva Engage, Purview Communication Compliance, SharePoint, Teams

Platform:

World tenant, Online

Status:

Change type:

Feature update, User impact, Admin impact

Links:

Details:

Summary:
Viva Engage messages' attachment links will be changed to SharePoint locations for better eDiscovery integration. This update, starting late June 2024 and completing by mid-July 2024, will make attachments appear with messages in eDiscovery review sets, aligning with other products and improving reliability. Organizations using eDiscovery should update their training and documentation.

Details:
Currently, when Viva Engage messages are ingested in eDiscovery, the attachments do not show up along with the messages in the eDiscovery collection. As a result, finding and mapping the attachments accurately with corresponding conversations was a challenging task for our customers.

We are introducing an important change in our ingestion solution to improve this experience. The new solution will replace the link to the attachment from Engage to SharePoint location of the attachment in the Engage message. With this change, all the attachments will appear along with the messages in eDiscovery review sets.
[When this will happen:]
We will begin rolling this out in late June 2024 and expect to complete by mid-July 2024.

Change Category:
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Scope:
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Release Phase:

Created:
2024-06-21

updated:
2024-06-21

Task Type

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Direct effects for Operations**

- Direct Impact on IT Operations and Services
- Change in attachment links from Viva Engage to SharePoint locations
- Increased complexity in eDiscovery processes
- IT Operations Team: Responsible for monitoring and managing eDiscovery processes may need to adapt to new workflows.
- Compliance Officers: Will need to ensure that eDiscovery processes align with legal and regulatory requirements.
- Potential for temporary disruptions during the rollout period
- IT Support Staff: May experience an increase in support tickets related to eDiscovery issues as users adapt to the changes.
- System Administrators: Must ensure that SharePoint and Viva Engage integrations function correctly post-change.

- Direct Impact on IT Users and Administrators
- Changes in user experience with eDiscovery review sets
- Improved visibility of attachments in eDiscovery
- End Users: Users will benefit from easier access to attachments, improving their workflow and efficiency.
- Training and Documentation Teams: Will need to update training materials to reflect the new process and educate users on the changes.
- Need for updated training and documentation
- IT Administrators: Responsible for disseminating information about the changes and ensuring that users are adequately trained.
- Compliance Teams: Must ensure that all staff are aware of the new processes to maintain compliance with eDiscovery regulations.

References:
- Microsoft Purview eDiscovery documentation: [Microsoft Documentation](https://learn.microsoft.com/en-us/microsoft-365/compliance/ediscovery?view=o365-worldwide)
- Microsoft Viva Engage overview: [Microsoft Viva](https://www.microsoft.com/en-us/microsoft-viva/engage)

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