MC803004 – Plan for Change: Intune moving to support macOS 13 and higher later this year (archived)

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check before: 2024-07-03

Product:

Intune

Platform:

iOS, World tenant

Status:

Change type:

User impact, Admin impact, Retirement

Links:

Details:

Summary:
Intune will support macOS 13 and higher later this year, coinciding with the release of macOS 15 Sequoia. Devices on macOS 12.x or below will remain enrolled but won't be able to enroll new devices. Organizations should prepare by upgrading devices to a supported OS version.

Details:
Later this year, we expect macOS 15 Sequoia to be released by Apple. Microsoft Intune, the Company Portal app and the Intune MDM agent will be moving to support macOS 13 (Ventura) and later. Since the Company Portal app for iOS and macOS are a unified app, this change will occur shortly after the release of macOS 15. This does not affect existing, enrolled devices.

Change Category:
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Scope:
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Release Phase:

Created:
2024-06-19

updated:
2024-08-10

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Increased workload for IT support teams to assist users in upgrading their macOS devices to supported versions.
- Roles impacted: IT Support Staff, IT Operations Managers
- Potential for a spike in support tickets related to device enrollment issues as users attempt to enroll new devices running unsupported macOS versions.
- Roles impacted: IT Helpdesk, IT Support Staff

- Impact on IT Services
- Disruption in the management of macOS devices that remain on unsupported versions, leading to potential security vulnerabilities and compliance issues.
- Roles impacted: IT Security Officers, Compliance Managers
- Limitations in deploying new applications or updates to devices running macOS 12.x or below, affecting overall service delivery.
- Roles impacted: IT Service Managers, Application Managers

- Impact on IT Users
- Users with devices running macOS 12.x or below will be unable to enroll new devices, potentially leading to frustration and decreased productivity.
- Roles impacted: End Users, Department Managers
- Users may experience delays in receiving support as IT teams prioritize upgrades and enrollment issues.
- Roles impacted: End Users, Team Leaders

- Impact on IT Administrators
- Increased responsibility for monitoring and reporting on device compliance and upgrade status, requiring additional time and resources.
- Roles impacted: IT Administrators, System Administrators
- Need for enhanced communication strategies to inform users about the upcoming changes and the importance of upgrading their devices.
- Roles impacted: IT Communications Specialists, Change Management Teams

- Dependencies and Interdependencies
- The change may affect integration with other IT services that rely on Intune for device management, such as security software and application deployment tools.
- Roles impacted: IT Architects, Integration Specialists
- Coordination with Apple’s release schedule for macOS 15 Sequoia to ensure compatibility and support for new features.
- Roles impacted: IT Project Managers, Vendor Management Teams

References:
- Apple Support: [macOS Ventura Compatibility](https://support.apple.com/102861)
- Microsoft Intune Documentation: [Intune macOS Support](https://aka.ms/Intune/macOS/ADE-DE-support)

Opportunities**

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Potentional Risks**

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** AI generated content. This information must be reviewed before use.

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Last updated 3 months ago

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