MC800841 – Microsoft Copilot in Microsoft Teams Meeting Chat will use transcript data when available (archived)

Product:

Copilot, Microsoft 365 Copilot, Teams

Platform:

World tenant, Online

Status:

Change type:

Feature update, User impact

Links:

Details:

Summary:
Microsoft Teams Meeting Chat's Copilot will soon access transcript data, improving clarity over previous chat-only results. Rollout starts late June 2024, completing early July. It's automatic for users with a Copilot for Microsoft 365 license and requires no admin action before rollout.

Details:
Coming soon for Microsoft Teams meeting chats: Microsoft Copilot in the Teams chat window will now have access to transcript data when a transcript is available. Before this rollout, Copilot in meeting chat only shows results from meeting chat, which has caused confusion in some cases. When a meeting has a transcript, Copilot will prioritize using the transcript. When a meeting has no transcript, Copilot will use the meeting chat. A Microsoft Copilot for Microsoft 365 license is required to use this feature.

[When this will happen:]

General Availability (Worldwide): We will begin rolling out late June 2024 and expect to complete by early July 2024.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:

Created:
2024-06-12

updated:
2024-06-12

Task Type

XXXXXXX ... free basic plan only

Docu to Check

XXXXXXX ... free basic plan only

MS How does it affect me

XXXXXXX ... free basic plan only

MS Preperations

XXXXXXX ... free basic plan only

MS Urgency

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Increased reliance on transcript data may lead to performance issues if the underlying infrastructure is not optimized for handling larger data sets.
- Roles impacted: IT Operations Team, Infrastructure Engineers
- Potential for increased support tickets related to confusion over how Copilot utilizes transcript data versus chat data.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Need for monitoring tools to ensure that the integration of transcript data does not introduce latency or errors in real-time chat responses.
- Roles impacted: IT Operations Team, System Administrators

- Direct Impact on IT Services
- Changes in the functionality of Microsoft Teams may require updates to training materials and user guides, impacting the overall user experience.
- Roles impacted: Training Coordinators, User Experience Designers
- Integration of transcript data could lead to data privacy concerns, necessitating a review of compliance with GDPR and other regulations.
- Roles impacted: Compliance Officers, Data Protection Officers
- Potential for increased resource consumption (CPU, memory) on servers hosting Microsoft Teams, requiring capacity planning and adjustments.
- Roles impacted: IT Operations Team, Capacity Planners

- Direct Impact on IT Users
- Users may experience confusion or frustration if they are not adequately informed about the changes in how Copilot retrieves information, leading to decreased productivity.
- Roles impacted: End Users, Team Leaders
- Users with accessibility needs may find the new feature either beneficial or challenging, depending on how well it integrates with assistive technologies.
- Roles impacted: Accessibility Coordinators, End Users
- The automatic nature of the rollout means users may not have the opportunity to opt-out or prepare for the change, potentially leading to resistance or pushback.
- Roles impacted: Change Management Team, End Users

References:
- Microsoft 365 Copilot Documentation: [Microsoft Docs](https://docs.microsoft.com/en-us/microsoft-365/collaboration/copilot?view=o365-worldwide)
- GDPR Compliance Guidelines: [European Commission](https://ec.europa.eu/info/law/law-topic/data-protection/eu-data-protection-rules_en)

Opportunities**

- Improved Meeting Efficiency through Enhanced Contextual Awareness
- With Copilot accessing transcript data, users will have clearer context during meetings, reducing misunderstandings and improving decision-making.
- Roles that may benefit:
- Project Managers: Enhanced clarity can lead to better project outcomes.
- Team Leaders: Improved communication can foster better team collaboration.

- Streamlined Documentation and Follow-Up Processes
- The ability to reference transcripts directly in the chat can simplify the process of creating meeting minutes and action items, saving time and reducing errors.
- Roles that may benefit:
- Administrative Assistants: Easier to compile meeting notes and follow-up tasks.
- Compliance Officers: Better record-keeping and adherence to meeting documentation standards.

- Increased User Adoption and Satisfaction with Microsoft 365 Tools
- The integration of transcript data into Copilot may encourage more users to engage with Microsoft Teams and its features, leading to a more cohesive use of the Microsoft 365 suite.
- Roles that may benefit:
- IT Support Staff: Increased usage can lead to fewer support tickets related to user confusion.
- Training Coordinators: Opportunities to provide targeted training sessions on new features, enhancing overall user experience.

References:
- Microsoft 365 Copilot Overview: [Microsoft](https://www.microsoft.com/en-us/microsoft-365/copilot)
- Microsoft Teams Features: [Microsoft Teams](https://www.microsoft.com/en-us/microsoft-teams/features)

Potentional Risks**

XXXXXXX ... paid membership only

Data Protection**

XXXXXXX ... paid membership only

Hypothetical Work Council Statement**

XXXXXXX ... paid membership only

DPIA Draft**

XXXXXXX ... paid membership only