MC799636 – (Updated) Microsoft Copilot in Microsoft 365 and in Microsoft Teams: The new Catch up feature (archived)

Microsoft Teams logo

check before: 2024-06-22

Product:

Copilot, Microsoft 365 Copilot, Teams

Platform:

Developer, Web, World tenant

Status:

Cancelled

Change type:

New feature, Updated message, User impact

Links:

388746

Details:

Summary:
The 'Catch up' feature in Microsoft Copilot for Microsoft 365 and Teams is being rolled back starting September 2. Currently available to 50% of users, it will be replaced by 'Try These Prompts' on the homepage. Organizations are advised to inform their users of this change.

Details:
Updated August 26, 2024: We have updated the content below. Thank you for your patience.
Dear customer,
We are reaching out to share an update on this feature - the 'Catch up' tab on the homepage in Copilot. We have decided to completely roll this feature back, starting September 2. Please note: this feature is currently available to 50% of users; and as a result of this roll back, all Copilot users will only have 'Try These Prompts' on their homepage. (please refer to the image below).
Please communicate the same to Copilot users in your organization.
As we continue to try and improve Copilot for our customers, we really appreciate your cooperation in testing and providing feedback.


---
Catch up is a new feature in Microsoft Copilot for Microsoft 365 and Microsoft Teams that helps users take action on important updates. A Copilot for Microsoft 365 license is required for this feature.
This message is associated with Microsoft 365 Roadmap ID 388746.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early July (previously late June) 2024 and expect to complete by early August (previously late July) 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-06-08

updated:
2024-08-29

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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Direct effects for Operations**

Feature Rollback Impact
The removal of the 'Catch up' feature may lead to confusion among users who were relying on it for updates, resulting in potential delays in accessing important information.
   - roles: End Users, IT Support
   - references: https://support.microsoft.com/office/frequently-asked-questions-about-microsoft-365-copilot-500fc65e-9973-4e42-9cf4-bdefb0eb04ce?preview=true, https://support.microsoft.com/topic/catch-up-on-things-quickly-using-microsoft-copilot-with-graph-grounded-chat-cffb11c2-bb06-4d5b-bd4b-9497895daff3

User Experience Degradation
Users accustomed to the 'Catch up' feature may experience frustration and decreased productivity due to the sudden change to 'Try These Prompts', which may not meet their needs.
   - roles: End Users, Team Leaders
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=388746, https://support.microsoft.com/topic/get-started-with-microsoft-copilot-with-graph-grounded-chat-5b00a52d-7296-48ee-b938-b95b7209f737

Communication Gap
Failure to inform users about the rollback may lead to misinformation and lack of clarity regarding available features, impacting user trust in IT communications.
   - roles: IT Communication Managers, End Users
   - references: https://support.microsoft.com/office/frequently-asked-questions-about-microsoft-365-copilot-500fc65e-9973-4e42-9cf4-bdefb0eb04ce?preview=true, https://support.microsoft.com/topic/catch-up-on-things-quickly-using-microsoft-copilot-with-graph-grounded-chat-cffb11c2-bb06-4d5b-bd4b-9497895daff3

Configutation Options**

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Opportunities**

Enhanced User Communication
With the rollback of the 'Catch up' feature, organizations have an opportunity to improve user communication strategies. By proactively informing users about changes and providing guidance on utilizing the 'Try These Prompts' feature, IT can enhance user experience and reduce confusion.
   - next-steps: Develop a communication plan to inform users about the changes, including training sessions or informational resources that explain how to effectively use the new feature.
   - roles: IT Managers, Training Coordinators, Change Management Officers
   - references: https://support.microsoft.com/office/frequently-asked-questions-about-microsoft-365-copilot-500fc65e-9973-4e42-9cf4-bdefb0eb04ce?preview=true

Feedback Mechanism for Continuous Improvement
The transition from 'Catch up' to 'Try These Prompts' provides a chance to establish a structured feedback mechanism. Gathering user feedback on the new feature can inform future updates and enhancements, ensuring the tool meets user needs.
   - next-steps: Implement a feedback collection tool (like surveys or focus groups) to gather user insights on their experience with the new prompts and overall satisfaction with Copilot.
   - roles: Product Managers, User Experience Researchers, IT Support Teams
   - references: https://support.microsoft.com/topic/get-started-with-microsoft-copilot-with-graph-grounded-chat-5b00a52d-7296-48ee-b938-b95b7209f737

Training and Resource Development
The removal of the 'Catch up' feature presents an opportunity to enhance training programs for users on Microsoft Copilot. Developing comprehensive training materials can help users maximize their use of the remaining features, particularly 'Try These Prompts'.
   - next-steps: Create and distribute training resources (videos, documentation, live sessions) that focus on how to effectively use the new features and best practices for productivity.
   - roles: Training Coordinators, IT Administrators, Content Developers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=388746

Potentional Risks**

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Data Protection**

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IT Security**

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Hypothetical Work Council Statement**

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DPIA Draft**

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explanation for non-techies**

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** AI generated content. This information must be reviewed before use.

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change history

DatePropertyoldnew
2024-08-29MC MessagesUpdated August 26, 2024: We have updated the rollout timeline below. Thank you for your patience.
Dear customer,
We are reaching out to share an update on this feature - the 'Catch up' tab on the homepage in Copilot. We have decided to completely roll this feature back, starting September 2. Please note: this feature is currently available to 50% of users; and as a result of this roll back, all Copilot users will only have 'Try These Prompts' on their homepage. (please refer to the image below).
Please communicate the same to Copilot users in your organization.
As we continue to try and improve Copilot for our customers, we really appreciate your cooperation in testing and providing feedback.


---
Catch up is a new feature in Microsoft Copilot for Microsoft 365 and Microsoft Teams that helps users take action on important updates. A Copilot for Microsoft 365 license is required for this feature.
This message is associated with Microsoft 365 Roadmap ID 388746.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early July (previously late June) 2024 and expect to complete by early August (previously late July) 2024.
Updated August 26, 2024: We have updated the content below. Thank you for your patience.
Dear customer,
We are reaching out to share an update on this feature - the 'Catch up' tab on the homepage in Copilot. We have decided to completely roll this feature back, starting September 2. Please note: this feature is currently available to 50% of users; and as a result of this roll back, all Copilot users will only have 'Try These Prompts' on their homepage. (please refer to the image below).
Please communicate the same to Copilot users in your organization.
As we continue to try and improve Copilot for our customers, we really appreciate your cooperation in testing and providing feedback.


---
Catch up is a new feature in Microsoft Copilot for Microsoft 365 and Microsoft Teams that helps users take action on important updates. A Copilot for Microsoft 365 license is required for this feature.
This message is associated with Microsoft 365 Roadmap ID 388746.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early July (previously late June) 2024 and expect to complete by early August (previously late July) 2024.
2024-08-29MC Last Updated08/27/2024 23:28:282024-08-28T21:49:09Z
2024-08-28MC MessagesUpdated July 5, 2024: We have updated the rollout timeline below. Thank you for your patience.
Catch up is a new feature in Microsoft Copilot for Microsoft 365 and Microsoft Teams that helps users take action on important updates. A Copilot for Microsoft 365 license is required for this feature.
This message is associated with Microsoft 365 Roadmap ID 388746.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early July (previously late June) 2024 and expect to complete by early August (previously late July) 2024.
Updated August 26, 2024: We have updated the rollout timeline below. Thank you for your patience.
Dear customer,
We are reaching out to share an update on this feature - the 'Catch up' tab on the homepage in Copilot. We have decided to completely roll this feature back, starting September 2. Please note: this feature is currently available to 50% of users; and as a result of this roll back, all Copilot users will only have 'Try These Prompts' on their homepage. (please refer to the image below).
Please communicate the same to Copilot users in your organization.
As we continue to try and improve Copilot for our customers, we really appreciate your cooperation in testing and providing feedback.


---
Catch up is a new feature in Microsoft Copilot for Microsoft 365 and Microsoft Teams that helps users take action on important updates. A Copilot for Microsoft 365 license is required for this feature.
This message is associated with Microsoft 365 Roadmap ID 388746.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early July (previously late June) 2024 and expect to complete by early August (previously late July) 2024.
2024-08-28MC Last Updated07/05/2024 19:38:102024-08-27T23:28:28Z
2024-08-28MC SummaryMicrosoft 365 and Teams introduce 'Catch up,' a new feature in Microsoft Copilot, requiring a license. It provides updates and action prompts on a 'Catch up' tab, rolling out from early July to early August 2024. No admin action needed for the rollout.The 'Catch up' feature in Microsoft Copilot for Microsoft 365 and Teams is being rolled back starting September 2. Currently available to 50% of users, it will be replaced by 'Try These Prompts' on the homepage. Organizations are advised to inform their users of this change.
2024-07-06MC MessagesCatch up is a new feature in Microsoft Copilot for Microsoft 365 and Microsoft Teams that helps users take action on important updates. A Copilot for Microsoft 365 license is required for this feature.
This message is associated with Microsoft 365 Roadmap ID 388746.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late June 2024 and expect to complete by late July 2024.
Updated July 5, 2024: We have updated the rollout timeline below. Thank you for your patience.
Catch up is a new feature in Microsoft Copilot for Microsoft 365 and Microsoft Teams that helps users take action on important updates. A Copilot for Microsoft 365 license is required for this feature.
This message is associated with Microsoft 365 Roadmap ID 388746.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early July (previously late June) 2024 and expect to complete by early August (previously late July) 2024.
2024-07-06MC TitleMicrosoft Copilot in Microsoft 365 and in Microsoft Teams: The new Catch up feature(Updated) Microsoft Copilot in Microsoft 365 and in Microsoft Teams: The new Catch up feature
2024-07-06MC Last Updated06/08/2024 01:26:012024-07-05T19:38:10Z
2024-07-06MC MessageTagNamesNew feature, User impactUpdated message, New feature, User impact
2024-07-06MC SummaryMicrosoft 365 and Teams introduce 'Catch up,' a new feature in Microsoft Copilot, requiring a license. It provides updates and action prompts on a 'Catch up' tab, rolling out from late June to July 2024. No admin action needed for the rollout.Microsoft 365 and Teams introduce 'Catch up,' a new feature in Microsoft Copilot, requiring a license. It provides updates and action prompts on a 'Catch up' tab, rolling out from early July to early August 2024. No admin action needed for the rollout.

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