check before: 2024-06-21

Product:

Microsoft 365 suite, Teams

Platform:

Android, US Instances, World tenant

Status:

Launched

Change type:

New feature, User impact

Links:

396773

Details:

Summary:
The new Microsoft Teams feature enhances the People app on Teams Phone devices, offering a quicker, more streamlined experience. Users can switch between contact lists rapidly, add people, or create groups. The rollout begins in mid-July 2024, with updates necessary to access the new feature. Microsoft 365 Roadmap ID 396773 details this update.

Details:
With this Microsoft Teams feature, there is a new way to use the People app on Teams Phones devices, which will provide a faster and simplified experience. The People app will let users switch between different contact lists with a faster interface. Users can also add people from the directory or create contact groups.
This message is associated with Microsoft 365 Roadmap ID 396773.
[When this will happen:]
General Availability (Worldwide, GCC): We will begin rolling out in mid-July 2024 and expect to complete by late July 2024.
General Availability (GCCHigh): We will begin rolling out in late July 2024 and expect to complete by late August 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-06-07

updated:
2024-06-07

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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linked item details

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Pictures

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Direct effects for Operations**

User Experience Degradation
If users do not update their Teams Phone devices, they will not have access to the new streamlined People app, leading to frustration and inefficiency in managing contacts.
   - roles: End Users, IT Support
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396773

Increased Support Tickets
Failure to prepare for the update may result in an increase in support tickets from users experiencing issues with the old version of the People app, impacting IT resources.
   - roles: IT Support, Helpdesk Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396773

Communication Breakdown
Without the update, users may struggle to communicate effectively due to outdated contact information and group management, leading to potential miscommunication.
   - roles: End Users, Team Leaders
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396773

Configutation Options**

Update Teams Phone Devices
Ensure that Teams Phone devices are updated to access the new People app features.
   - technical instructions: 1. Open the Teams Admin Center. 2. Navigate to Devices > Phone devices. 3. Select the device and check for updates. 4. Apply the latest firmware updates if available.
   - references: https://learn.microsoft.com/en-us/microsoftteams/hardware-decoders-and-encoders, https://learn.microsoft.com/en-us/microsoftteams/devices/teams-phones

Manage Contact Lists
Configure settings to manage how users can switch between contact lists in the People app.
   - technical instructions: 1. Open the Teams Admin Center. 2. Go to Users > Manage users. 3. Select a user and configure their contact list settings under the 'Calling' section.
   - references: https://learn.microsoft.com/en-us/microsoftteams/manage-users-in-teams, https://learn.microsoft.com/en-us/microsoftteams/teams-calling

Restrict Group Creation
Limit the ability of users to create contact groups within the People app.
   - technical instructions: 1. Open the Teams Admin Center. 2. Navigate to Teams > Teams settings. 3. Under 'General', disable the option for users to create groups.
   - references: https://learn.microsoft.com/en-us/microsoftteams/teams-settings, https://learn.microsoft.com/en-us/microsoftteams/manage-teams

Opportunities**

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Potentional Risks**

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IT Security**

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** AI generated content. This information is not reliable.

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