MC799281 – Microsoft Teams: Private Line feature on Teams phone devices (archived)

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check before: 2024-07-15

Product:

Microsoft 365 suite, Teams

Platform:

Android, US Instances, World tenant

Status:

Launched

Change type:

New feature, User impact, Admin impact

Links:

396769

Details:

Summary:
Microsoft Teams is introducing a Private Line feature for Teams phone devices, allowing users with delegate lines to have a second, private number. This feature includes distinct ringtones and call history tagging for differentiation. It will roll out worldwide starting mid-July 2024. Users must configure private lines via PowerShell.

Details:
A new Private Line feature is specially made for users that might have a delegate line managed by assistants, admins, and so on. It lets these users get a second, private phone number for their Teams device apart from their main number for incoming calls.
Private line calls will also have distinct ringtones and tagging in call history, ensuring clear differentiation from regular calls.
This message is associated with Microsoft Roadmap ID 396769.
[When is this rolling out]
General Availability (Worldwide, GCC): We will begin rolling out in mid-July 2024 and expect to complete by late July 2024.
General Availability (GCCHigh): We will begin rolling out in late July 2024 and expect to complete by late August 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-06-07

updated:
2024-08-10

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Direct effects for Operations**

Configuration Complexity
Users must configure private lines via PowerShell, which may lead to errors if not properly executed, resulting in misconfigured phone settings.
   - roles: IT Administrators, End Users
   - references: https://learn.microsoft.com/microsoftteams/private-line, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396769

User Experience Disruption
If the Private Line feature is rolled out without proper training, users may struggle to differentiate between private and regular calls, leading to confusion and missed important calls.
   - roles: End Users, Support Staff
   - references: https://learn.microsoft.com/microsoftteams/private-line, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396769

Increased Support Tickets
The introduction of the Private Line feature without adequate preparation may lead to an increase in support requests due to user difficulties in setup and usage.
   - roles: Support Staff, IT Administrators
   - references: https://learn.microsoft.com/microsoftteams/private-line, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396769

Configutation Options**

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Opportunities**

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Potentional Risks**

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IT Security**

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** AI generated content. This information must be reviewed before use.

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Last updated 2 months ago

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