MC795746 – Microsoft Teams: Closed captions in the Walkie Talkie app (archived)

Product:

Teams

Platform:

Android, iOS, mobile, US Instances, World tenant

Status:

Launched

Change type:

New feature, User impact

Links:

396558

Details:

Summary:
Microsoft Teams is introducing live closed captions for the Walkie Talkie app, aiding frontline workers in noisy environments. This feature will be available in June 2024, with real-time voice-to-text captions in selected languages, displayed on the Walkie Talkie app's home screen. Admins cannot disable this feature. Users should be informed to prepare for this update.

Details:
Coming soon to Microsoft Teams: In a busy frontline work environment, it can be challenging to hear Walkie Talkie transmissions. To address this, we're launching live closed captions for any audible transmission in the Walkie Talkie app in Teams. This message applies to Teams Mobile (iOS, Android).
This message is associated with Microsoft 365 Roadmap ID 396558.
General Availability (Worldwide): We will begin rolling out early June 2024 and expect to complete by late June 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-05-25

updated:
2024-05-25

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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Pictures

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased demand for network bandwidth
- As live closed captions require real-time processing and transmission of audio data, this may lead to increased network traffic, potentially affecting overall network performance.
- Roles impacted: Network Administrators, IT Operations Managers
- Need for updated training and support documentation
- IT support teams will need to prepare for an influx of user inquiries regarding the new feature, including how to enable captions and troubleshoot any issues.
- Roles impacted: IT Support Staff, Training Coordinators

- Direct Impact on IT Services
- Dependency on Microsoft Teams infrastructure
- The successful implementation of closed captions relies on the stability and performance of Microsoft Teams services, which could be affected by other ongoing changes or outages.
- Roles impacted: Service Delivery Managers, IT Service Managers
- Integration with existing communication tools
- Organizations may need to assess how the new feature interacts with other communication tools and workflows, potentially requiring adjustments to existing processes.
- Roles impacted: Business Analysts, Change Managers

References:
- Microsoft 365 Roadmap: [Microsoft Teams: Closed captioning support in Teams Walkie Talkie](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=396558)