MC793965 – Microsoft Teams: Suppressing notifications from muted chats (archived)

Product:

Teams

Platform:

Mac, US Instances, Web, Windows Desktop, World tenant

Status:

Change type:

New feature, User impact

Links:

Details:

Summary:
Microsoft Teams is updating to suppress notifications for @Everyone mentions and reactions in muted chats, while still notifying for personal mentions. This change will roll out from early June to late July 2024, depending on the service availability, and requires no admin action.

Details:
Coming soon for Microsoft Teams: For muted chats, users will continue to receive notifications for personal mentions in their Activity feed, but we will suppress notifications for @Everyone mentions and reactions. Before the rollout, users received notifications from muted chats for personal mentions, @Everyone mentions, and reactions in their Activity feed. This message applies to Teams for Desktop, web, Mac, and mobile.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early June 2024 and expect to complete by late June 2024.
General Availability (GCC): We will begin rolling out early July 2024 and expect to complete by early July 2024.
General Availability (GCC High): We will begin rolling out mid-July 2024 and expect to complete by mid-July 2024.
General Availability (DoD): We will begin rolling out mid-July 2024 and expect to complete by late July 2024.

Change Category:
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Scope:
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Release Phase:

Created:
2024-05-18

updated:
2024-05-18

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Change in notification behavior may lead to confusion among users who rely on @Everyone mentions for important updates.
- Roles impacted: End Users, IT Support Staff
- Potential increase in support tickets related to user inquiries about missing notifications.
- Roles impacted: IT Support Staff, Helpdesk Administrators
- Need for updated internal documentation and user training materials to reflect the new notification settings.
- Roles impacted: IT Administrators, Training Coordinators

- Direct Impact on IT Services
- Altered user experience in Microsoft Teams may affect collaboration and communication efficiency, particularly in team environments where @Everyone mentions are commonly used.
- Roles impacted: Team Leaders, Project Managers
- Dependencies on other integrated services (e.g., Outlook, SharePoint) may lead to inconsistencies in notification settings across platforms.
- Roles impacted: IT Administrators, Integration Specialists
- Increased reliance on personal mentions may lead to a higher volume of direct messages, potentially overwhelming users.
- Roles impacted: End Users, Team Leaders

- Direct Impact on IT Users
- Users may miss critical updates or announcements if they are accustomed to relying on @Everyone mentions in muted chats.
- Roles impacted: All End Users
- Users may need to adjust their notification settings and habits, leading to a temporary decrease in productivity as they adapt.
- Roles impacted: All End Users, Team Leaders
- Users may express dissatisfaction or frustration with the change, impacting overall morale and user experience.
- Roles impacted: All End Users, HR Representatives

References:
- Microsoft Support: [Hide, unhide, mute, pin, or mark a chat as unread in Microsoft Teams](https://support.microsoft.com/office/hide-unhide-mute-pin-or-mark-a-chat-as-unread-in-microsoft-teams-9aee02ef-713d-495b-8a73-9762d8e4b066)

Opportunities**

- Enhance User Training and Communication
- Develop training materials and sessions to inform users about the new notification settings in Microsoft Teams.
- Focus on how to effectively manage notifications and utilize the new features to improve productivity.
- Roles that might profit:
- End Users: Improved understanding of the tool will enhance their experience.
- IT Support Staff: Fewer support requests related to notification confusion.

- Update IT Documentation and Support Resources
- Revise internal documentation and FAQs to reflect the changes in notification settings.
- Ensure that support staff are well-informed about the new features to assist users effectively.
- Roles that might profit:
- IT Administrators: Streamlined support processes and reduced time spent on user inquiries.
- Help Desk Teams: Enhanced ability to provide accurate information to users.

- Monitor User Feedback and Adjust IT Strategy
- Implement a feedback mechanism to gather user experiences regarding the new notification settings.
- Use this data to identify further opportunities for improvement in IT services and user experience.
- Roles that might profit:
- IT Operations: Insights gained can inform future updates and enhancements.
- Management: Data-driven decisions can lead to better resource allocation and service improvements.

References:
- Microsoft Support: [Hide, unhide, mute, pin, or mark a chat as unread in Microsoft Teams](https://support.microsoft.com/office/hide-unhide-mute-pin-or-mark-a-chat-as-unread-in-microsoft-teams-9aee02ef-713d-495b-8a73-9762d8e4b066)

Potentional Risks**

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