MC793321 – Resolving issues for users remaining on classic Teams

Product:

Microsoft 365 admin center, Microsoft 365 Apps, Teams, Windows, Windows Server, Windows Virtual Desktop

Platform:

Developer, Education, Mac, mobile, Online, Web, Windows Desktop, World tenant

Status:

Change type:

User impact, Admin impact

Links:

MC783985

Details:

Summary:
The message outlines steps for administrators to transition users from classic Teams to new Teams, including updating operating systems, resolving policy restrictions, addressing software blocks, and updating Teams client versions. It applies to various customer types and includes a checklist and resources for assistance.

Details:
This Message center post outlines some of the reasons why users may remain on classic Teams and what steps the administrators need to take to transition users to new Teams or address existing problems. This applies to Commercial, EDU, Government cloud customers as well as VDI environment users. Reference to our last MC post regarding End of Support and End of availability (MC783985 April '24)

Change Category:
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Scope:
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Release Phase:

Created:
2024-05-16

updated:
2024-05-16

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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linked item details

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Direct effects for Operations**

- Impact on IT Operations
- Increased workload for IT administrators to manage the transition from classic Teams to new Teams.
- Roles impacted: IT Administrators, Help Desk Support
- Potential downtime during the transition period if users are not updated in a timely manner.
- Roles impacted: IT Operations Managers, System Administrators
- Need for enhanced monitoring and troubleshooting of user environments to ensure compliance with new Teams requirements.
- Roles impacted: IT Support Engineers, Network Administrators

- Impact on IT Services
- Risk of service disruptions for users still on classic Teams, especially as support ends in July 2024.
- Roles impacted: Service Managers, Application Support Teams
- Dependencies on other services (e.g., WebView 2, Antivirus software) may lead to cascading failures if not addressed.
- Roles impacted: IT Security Teams, Compliance Officers

- Impact on IT Users
- Users may experience interruptions in service if their systems do not meet the new Teams requirements.
- Roles impacted: End Users, Department Managers
- Users on outdated operating systems or Teams versions may face limitations in functionality and features.
- Roles impacted: All end-users, Project Teams relying on Teams for collaboration

- Impact on IT Administrators
- Increased responsibility for ensuring all users are transitioned to new Teams, including managing policy changes and software updates.
- Roles impacted: IT Administrators, Change Managers
- Need for training and resources to assist users in the transition, which may divert time from other critical IT tasks.
- Roles impacted: IT Training Coordinators, Knowledge Management Teams

- Dependencies and Interdependencies
- The transition to new Teams is dependent on the successful update of operating systems and other software, which may require coordination with other IT departments.
- Roles impacted: Cross-functional IT Teams, Project Managers
- Changes in Teams may affect integration with other Microsoft 365 services, necessitating a review of interdependencies.
- Roles impacted: Integration Specialists, Business Analysts

References:
- Microsoft Teams Deployment Checklist: [Microsoft Learn](https://learn.microsoft.com/microsoftteams/new-teams-deployment-checklist)
- End of Availability for Classic Teams: [Microsoft Teams](https://learn.microsoft.com/microsoftteams/teams-classic-client-end-of-availabilitywhat-happens-if-we-cant-update-users-to-new-teams)
- WebView 2 Enterprise Deployment: [Microsoft Learn](https://learn.microsoft.com/microsoft-edge/webview2/concepts/enterprise)

Opportunities**

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Potentional Risks**

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