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MC793321 – Resolving issues for users remaining on classic Teams

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check before: 2024-05-29

Product:

Microsoft 365 admin center, Microsoft 365 Apps, Teams, Windows, Windows Virtual Desktop

Platform:

Developer, Education, Mac, mobile, Online, Web, Windows Desktop, World tenant

Status:

Change type:

User impact, Admin impact

Links:

MC783985

Details:

Summary:
The message outlines steps for administrators to transition users from classic Teams to new Teams, including updating operating systems, resolving policy restrictions, addressing software blocks, and updating Teams client versions. It applies to various customer types and includes a checklist and resources for assistance.

Details:
This Message center post outlines some of the reasons why users may remain on classic Teams and what steps the administrators need to take to transition users to new Teams or address existing problems. This applies to Commercial, EDU, Government cloud customers as well as VDI environment users. Reference to our last MC post regarding End of Support and End of availability (MC783985 April '24)

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:

Created:
2024-05-16

updated:
2024-05-16

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