check before: 2024-05-25
Product:
Teams
Platform:
Android, iOS, mobile, US Instances, World tenant
Status:
Feature Rollout Status Not Supported
Change type:
New feature, User impact
Links:
Details:
Summary:
Teams Phone Mobile is introducing a "Call my phone" feature to transfer calls from the Teams app to a cell phone dialer seamlessly using the Audio Conferencing Subscription service. It's for individual calls only and will be available after updates in June and July 2024. No admin action is required for the rollout.
Details:
Coming soon for Teams Phone Mobile (TPM). A new Call my phone feature will allow TPM users (iOS, Android) to transfer an active call from the Teams app to their cell phone dialer on their SIM-enabled device, with no interruption to the call. Teams will use the user's Audio Conferencing Subscription service to connect with the user's cell phone dialer. This rollout will apply to calls to one person (and will not apply to group calls).
This message is associated with Microsoft 365 Roadmap ID 385349.
[When this will happen:]
Public Preview: We will begin rolling out early June 2024 and expect to complete by late June 2024.
General Availability (Worldwide, GCC): We will begin rolling out early July 2024 and expect to complete by late July 2024.
Change Category:
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Scope:
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Release Phase:
Standard Release
Created:
2024-05-11
updated:
2024-08-08
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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Direct effects for Operations**
- Impact on IT Operations
- Potential increase in support tickets related to the new feature, as users may experience confusion or issues during the transition.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Need for monitoring tools to track call quality and performance post-rollout, as users may report issues with call transfers.
- Roles impacted: IT Operations Managers, Network Administrators
- Impact on IT Services
- Dependency on the Audio Conferencing Subscription service may lead to service disruptions if there are issues with the subscription or connectivity.
- Roles impacted: IT Service Managers, Network Engineers
- Integration with existing telephony systems may require adjustments or updates to ensure compatibility with the new feature.
- Roles impacted: Telephony Administrators, Systems Engineers
- Impact on IT Users
- Users may need to update their Teams Phone app to access the new feature, which could lead to temporary disruptions if not communicated effectively.
- Roles impacted: End Users, Team Leaders
- Users may experience a learning curve with the new functionality, potentially leading to initial frustration or decreased productivity.
- Roles impacted: All Teams Users, Project Managers
- Impact on IT Administrators
- Administrators may need to prepare documentation and training materials to assist users in understanding the new feature and its benefits.
- Roles impacted: IT Trainers, Documentation Specialists
- Increased responsibility for monitoring user feedback and addressing concerns related to the new feature's rollout.
- Roles impacted: IT Change Managers, User Experience Specialists
- Dependencies and Interdependencies
- The feature's reliance on the Audio Conferencing Subscription service means that any issues with this service could directly impact the functionality of the "Call my phone" feature.
- Roles impacted: Service Delivery Managers, IT Compliance Officers
- Coordination with Microsoft for updates and troubleshooting may be necessary, especially if widespread issues arise during the rollout.
- Roles impacted: Vendor Management Specialists, IT Project Managers
References:
- Microsoft Teams: Transfer Teams calls to mobile calls [Microsoft 365 Roadmap](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=385349)
- Audio Conferencing Subscription details [Microsoft Learn](https://learn.microsoft.com/microsoftteams/audio-conferencing-subscription-dial-out)
Opportunities**
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Potentional Risks**
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Data Protection**
XXXXXXX ...paid membership only
Work Council statement**
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DPIA**
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** AI generated content. This information is not reliable.
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change history
| Date | Property | old | new |
| 2024-08-08 | MC Feature Ring | Standard Release | |
| 2024-08-08 | MC Feature Status | 385349
All, FeatureRolloutStatusNotSupported, StandardRelease Android, FeatureRolloutStatusNotSupported iOS, Launched, StandardRelease | Feature Rollout Status Not Supported |
| 2024-07-25 | MC Feature Status | 385349
All, FeatureRolloutStatusNotSupported, StandardRelease Android, FeatureRolloutStatusNotSupported iOS, InRollout, StandardRelease | 385349
All, FeatureRolloutStatusNotSupported, StandardRelease Android, FeatureRolloutStatusNotSupported iOS, Launched, StandardRelease |
| 2024-07-11 | MC Feature Status | 385349
All, FeatureRolloutStatusNotSupported Android, FeatureRolloutStatusNotSupported iOS, Scheduled | 385349
All, FeatureRolloutStatusNotSupported, StandardRelease Android, FeatureRolloutStatusNotSupported iOS, InRollout, StandardRelease |
Last updated 2 months ago
