check before: 2024-05-08
Product:
Exchange, Teams
Platform:
Online, US Instances, World tenant
Status:
Change type:
Feature update, Admin impact
Links:

Details:
Summary:
Auto Attendant will be integrated with the main Address Book search in Microsoft products, aligning search results and being affected by tenant Address Book settings in Exchange. Rollout begins late May 2024, completing by late June 2024, with no admin action required before the rollout.
Details:
At Microsoft, we are committed to providing a consistent user experience across our products and protecting your data. As part of this commitment, we are integrating Auto Attendant search with the main Address Book search of Microsoft products. After this rollout, Auto Attendant Address Book search results will be aligned with Microsoft Exchange, Microsoft Teams, and other Microsoft product searches, and your tenant Address Book settings in Exchange will start to affect searches performed via Auto Attendant service.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late May 2024 and expect to complete by late June 2024.
General Availability (GCC High): We will begin rolling out early June month 2024 and expect to complete by late July 2024.
Change Category:
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Scope:
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Release Phase:
Created:
2024-04-25
updated:
2024-04-25
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Direct effects for Operations**
- Direct Impact on IT Operations
- Integration of Auto Attendant with Address Book search may lead to temporary disruptions in call routing and user search functionalities during the rollout period.
- Roles impacted: IT Operations Team, Network Administrators
- Potential increase in support tickets related to user confusion over search results and call routing discrepancies post-rollout.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Changes in tenant Address Book settings may require a review of existing configurations to ensure compliance with new search behaviors.
- Roles impacted: IT Administrators, Compliance Officers
- Direct Impact on IT Services
- The alignment of Auto Attendant search with Exchange settings may affect the availability of certain users in search results, impacting communication efficiency.
- Roles impacted: Service Managers, Application Owners
- Users with the property HiddenFromAddressListsEnabled may experience issues when trying to reach certain contacts, leading to potential delays in communication.
- Roles impacted: End Users, Team Leaders
- Dependencies on other Microsoft services (e.g., Exchange, Teams) may lead to cascading effects if any service experiences downtime during the rollout.
- Roles impacted: IT Operations Team, Service Continuity Managers
- Direct Impact on IT Users
- Users may experience confusion or frustration due to changes in search results, particularly if they are accustomed to previous behaviors of the Auto Attendant.
- Roles impacted: All End Users, Customer Service Representatives
- Training or communication may be necessary to inform users about the new search functionalities and how to effectively use them.
- Roles impacted: Training Coordinators, Team Leaders
- Users may need to adjust their workflows if they rely on previously accessible contacts that are now hidden due to Address Book settings.
- Roles impacted: All End Users, Project Managers
References:
- [Manage address lists in Exchange Online | Microsoft Learn](https://learn.microsoft.com/exchange/address-books/address-lists/manage-address-listshide-recipients-from-address-lists)
- [Auto attendant and Call queue dialing and voice recognition reference - Microsoft Teams | Microsoft Learn](https://learn.microsoft.com/microsoftteams/dial-voice-reference)
Opportunities**
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Potentional Risks**
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Last updated 4 months ago