check before: 2024-09-01
Product:
Teams
Platform:
World tenant, Online
Status:
Change type:
Admin impact, Feature update, Updated message
Links:
Details:
Summary:
The message details an update on the rollout timeline for changes to Teams administrator permissions required for creating and managing Teams Phone Resource Accounts. The change, rolling out in October 2024, will require Microsoft 365 Global Admin or User Admin roles for these tasks, affecting Teams Administrator, Teams Communications Administrator, and Teams Telephony Administrator roles. Organizations should prepare by adjusting processes accordingly.
Details:
Updated September 10, 2024: We have updated the rollout timeline for this change and provided a link to additional information. Thank you for your patience.
This notice is regarding changes coming to the Teams administrator permissions that are used to create Teams Phone Resource Accounts for: Auto Attendants, Call Queues and certified Teams Call Center applications. This change could affect users with "Teams Administrator", "Teams Communications Administrator" or the "Teams Telephony Administrator" role.
Currently, the underlying Team service's permission is used to create Resource Accounts in M365. After this change, the ability to create Resource Accounts will leverage the Microsoft 365 admin role's permission to create user accounts instead of the underlying service's permission.
The "Teams Administrator", "Teams Communications Administrator" and "Teams Telephony Administrator" roles will not have user creation permissions so this change may result in disruption in your organization's ability to create these Resource Accounts.
Organizations that utilize those Teams roles will require Administrators with user creation permission such as Microsoft 365 Global Admin or User Admin to create and manage these Resource Accounts.
[When this will happen:]
We will begin rolling out in early October 2024 (previously early September) and expect to complete by late October of 2024 (previously late September).
Change Category:
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Scope:
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Release Phase:
Created:
2024-04-19
updated:
2024-09-11
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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explanation for non-techies**
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Direct effects for Operations**
Disruption in Resource Account Management
Teams Administrators will be unable to create or modify Resource Accounts, leading to potential service interruptions for Auto Attendants and Call Queues.
- roles: Teams Administrator, Teams Communications Administrator
- references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/upcoming-changes-for-creating-and-managing-teams-phone-resource/ba-p/4170766
Increased Dependency on Global Admins
Organizations will need to rely on Microsoft 365 Global Admins or User Admins for creating Resource Accounts, which may slow down response times for account management.
- roles: Microsoft 365 Global Admin, User Admin
- references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/upcoming-changes-for-creating-and-managing-teams-phone-resource/ba-p/4170766
User Experience Impact
End users may experience delays or issues with Teams Phone functionalities if Resource Accounts cannot be created or managed promptly.
- roles: End Users, Support Staff
- references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/upcoming-changes-for-creating-and-managing-teams-phone-resource/ba-p/4170766
Need for Process Re-evaluation
Organizations will need to re-evaluate and potentially redesign their processes for managing Teams Phone Resource Accounts, leading to operational inefficiencies.
- roles: IT Operations, Process Managers
- references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/upcoming-changes-for-creating-and-managing-teams-phone-resource/ba-p/4170766
Training and Knowledge Gaps
There may be a knowledge gap for Teams Administrators regarding the new permissions model, necessitating additional training and support.
- roles: Teams Administrator, Training Coordinators
- references: https://learn.microsoft.com/microsoftteams/manage-resource-accounts, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/upcoming-changes-for-creating-and-managing-teams-phone-resource/ba-p/4170766
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-09-11 | MC Last Updated | 08/12/2024 22:47:37 | 2024-09-11T02:24:49Z |
| 2024-09-11 | MC Messages | Updated August 12, 2024: We have updated the rollout timeline for this change and provided a link to additional information. Thank you for your patience.
This notice is regarding changes coming to the Teams administrator permissions that are used to create Teams Phone Resource Accounts for: Auto Attendants, Call Queues and certified Teams Call Center applications. This change could affect users with "Teams Administrator", "Teams Communications Administrator" or the "Teams Telephony Administrator" role. Currently, the underlying Team service's permission is used to create Resource Accounts in M365. After this change, the ability to create Resource Accounts will leverage the Microsoft 365 admin role's permission to create user accounts instead of the underlying service's permission. The "Teams Administrator", "Teams Communications Administrator" and "Teams Telephony Administrator" roles will not have user creation permissions so this change may result in disruption in your organization's ability to create these Resource Accounts. Organizations that utilize those Teams roles will require Administrators with user creation permission such as Microsoft 365 Global Admin or User Admin to create and manage these Resource Accounts. [When this will happen:] We will begin rolling out in early September 2024 (previously mid-July) and expect to complete by late September of 2024. | Updated September 10, 2024: We have updated the rollout timeline for this change and provided a link to additional information. Thank you for your patience.
This notice is regarding changes coming to the Teams administrator permissions that are used to create Teams Phone Resource Accounts for: Auto Attendants, Call Queues and certified Teams Call Center applications. This change could affect users with "Teams Administrator", "Teams Communications Administrator" or the "Teams Telephony Administrator" role. Currently, the underlying Team service's permission is used to create Resource Accounts in M365. After this change, the ability to create Resource Accounts will leverage the Microsoft 365 admin role's permission to create user accounts instead of the underlying service's permission. The "Teams Administrator", "Teams Communications Administrator" and "Teams Telephony Administrator" roles will not have user creation permissions so this change may result in disruption in your organization's ability to create these Resource Accounts. Organizations that utilize those Teams roles will require Administrators with user creation permission such as Microsoft 365 Global Admin or User Admin to create and manage these Resource Accounts. [When this will happen:] We will begin rolling out in early October 2024 (previously early September) and expect to complete by late October of 2024 (previously late September). |
| 2024-09-11 | MC Summary | The message details updates to Teams administrator permissions affecting the creation and management of Teams Phone Resource Accounts. The rollout timeline has been adjusted to begin in early September 2024, with completion by late September. Administrators will now need Microsoft 365 admin roles with user creation permissions to manage these accounts. Organizations should prepare by ensuring the appropriate admin roles are assigned. | The message details an update on the rollout timeline for changes to Teams administrator permissions required for creating and managing Teams Phone Resource Accounts. The change, rolling out in October 2024, will require Microsoft 365 Global Admin or User Admin roles for these tasks, affecting Teams Administrator, Teams Communications Administrator, and Teams Telephony Administrator roles. Organizations should prepare by adjusting processes accordingly. |
| 2024-09-11 | MC End Time | 10/28/2024 08:00:00 | 2024-11-11T08:00:00Z |
| 2024-09-11 | MC prepare | Evaluate if your Teams Voice Administrators who are creating Teams Resource Accounts currently have Microsoft 365 user creation and management permissions. If they do not, make the process changes within your organization for how Resource Accounts will be created and managed after this change.
Upcoming changes for creating and managing Teams Phone resource accounts https://techcommunity.microsoft.com/t5/microsoft-teams-blog/upcoming-changes-for-creating-and-managing-teams-phone-resource/ba-p/4170766 | Evaluate if your Teams Voice Administrators who are creating Teams Resource Accounts currently have Microsoft 365 user creation and management permissions. If they do not, make the process changes within your organization for how Resource Accounts will be created and managed after this change.
Upcoming changes for creating and managing Teams Phone resource accounts For more information, please see the "Assign permissions for managing a resource account" in the Manage resource accounts for service numbers - Microsoft Teams | Microsoft Learn document https://learn.microsoft.com/microsoftteams/manage-resource-accounts https://techcommunity.microsoft.com/t5/microsoft-teams-blog/upcoming-changes-for-creating-and-managing-teams-phone-resource/ba-p/4170766 |
| 2024-08-13 | MC prepare | Evaluate if your Teams Voice Administrators who are creating Teams Resource Accounts currently have Microsoft 365 user creation and management permissions. If they do not, make the process changes within your organization for how Resource Accounts will be created and managed after this change. | Evaluate if your Teams Voice Administrators who are creating Teams Resource Accounts currently have Microsoft 365 user creation and management permissions. If they do not, make the process changes within your organization for how Resource Accounts will be created and managed after this change.
Upcoming changes for creating and managing Teams Phone resource accounts https://techcommunity.microsoft.com/t5/microsoft-teams-blog/upcoming-changes-for-creating-and-managing-teams-phone-resource/ba-p/4170766 |
| 2024-08-13 | MC Summary | The message details upcoming changes to Teams administrator permissions affecting the creation and management of Teams Phone Resource Accounts. Starting mid-July 2024, only Microsoft 365 Global Admins or User Admins will be able to create and manage these accounts, impacting users with specific Teams admin roles. Organizations are advised to prepare by adjusting their processes accordingly. | The message details updates to Teams administrator permissions affecting the creation and management of Teams Phone Resource Accounts. The rollout timeline has been adjusted to begin in early September 2024, with completion by late September. Administrators will now need Microsoft 365 admin roles with user creation permissions to manage these accounts. Organizations should prepare by ensuring the appropriate admin roles are assigned. |
| 2024-08-13 | MC Last Updated | 04/19/2024 01:36:15 | 2024-08-12T22:47:37Z |
| 2024-08-13 | MC Messages | This notice is regarding changes coming to the Teams administrator permissions that are used to create Teams Phone Resource Accounts for: Auto Attendants, Call Queues and certified Teams Call Center applications. This change could affect users with "Teams Administrator", "Teams Communications Administrator" or the "Teams Telephony Administrator" role.
Currently, the underlying Team service's permission is used to create Resource Accounts in M365. After this change, the ability to create Resource Accounts will leverage the Microsoft 365 admin role's permission to create user accounts instead of the underlying service's permission. The "Teams Administrator", "Teams Communications Administrator" and "Teams Telephony Administrator" roles will not have user creation permissions so this change may result in disruption in your organization's ability to create these Resource Accounts. Organizations that utilize those Teams roles will require Administrators with user creation permission such as Microsoft 365 Global Admin or User Admin to create and manage these Resource Accounts. [When this will happen:] We will begin rolling out in mid-July 2024 and expect to complete by late September of 2024. | Updated August 12, 2024: We have updated the rollout timeline for this change and provided a link to additional information. Thank you for your patience.
This notice is regarding changes coming to the Teams administrator permissions that are used to create Teams Phone Resource Accounts for: Auto Attendants, Call Queues and certified Teams Call Center applications. This change could affect users with "Teams Administrator", "Teams Communications Administrator" or the "Teams Telephony Administrator" role. Currently, the underlying Team service's permission is used to create Resource Accounts in M365. After this change, the ability to create Resource Accounts will leverage the Microsoft 365 admin role's permission to create user accounts instead of the underlying service's permission. The "Teams Administrator", "Teams Communications Administrator" and "Teams Telephony Administrator" roles will not have user creation permissions so this change may result in disruption in your organization's ability to create these Resource Accounts. Organizations that utilize those Teams roles will require Administrators with user creation permission such as Microsoft 365 Global Admin or User Admin to create and manage these Resource Accounts. [When this will happen:] We will begin rolling out in early September 2024 (previously mid-July) and expect to complete by late September of 2024. |
| 2024-08-13 | MC Action Required By | 07/15/2024 09:00:00 | 2024-09-01T09:00:00Z |
| 2024-08-13 | MC Title | Changes to Administrator Permissions Required to Create and Manage Teams Resource Accounts | (Updated) Changes to Administrator Permissions Required to Create and Manage Teams Resource Accounts |
| 2024-08-13 | MC MessageTagNames | Feature update, Admin impact | Updated message, Feature update, Admin impact |
Last updated 4 weeks ago
