MC776193 – Microsoft Viva Engage: Delegates and admins can close conversations in Storylines and Communities (archived)

Product:

Microsoft Viva, Microsoft Viva Engage, Teams

Platform:

Web, World tenant

Status:

Launched

Change type:

New feature, User impact, Admin impact

Links:

382930

Details:

Summary:
Microsoft Viva Engage will soon allow delegates and admins to close conversations in Storylines and Communities. This update, linked to Roadmap ID 382930, will roll out in early April 2024. The new feature supports psychological safety goals and includes the ability to reopen conversations. No preparation is needed for this rollout.

Details:
Coming soon in Microsoft Viva Engage: For Storyline and Community posts, delegates will have the ability to close conversations on behalf of (CCOBO) the delegator and Global and Engage admins can close conversations on behalf of any user.
This message is associated with Microsoft365 Roadmap ID 382930.
[When this will happen:]
General Availability (Worldwide): We begin rolling out early April 2024 and expect to complete by mid-April 2024.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-04-13

updated:
2024-04-13

Task Type

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased Moderation Responsibilities
- Delegates and admins will have the ability to close conversations, which may lead to an increase in moderation tasks and potential conflicts if not managed properly.
- Roles impacted:
- Global Admins
- Engage Admins
- Delegates
- Reference: [Microsoft Support on Delegation in Viva Engage](https://support.microsoft.com/topic/delegation-in-viva-engage-2f0a64a3-c5c0-45cd-b3f1-e1e06732f89f)

- User Experience Changes
- Users may experience confusion or frustration if conversations they wish to participate in are closed unexpectedly by delegates or admins, potentially impacting engagement levels.
- Roles impacted:
- End Users (employees using Viva Engage)
- Community Managers
- Reference: [Microsoft 365 Roadmap](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=382930)

- Dependencies and Interdependencies
- Integration with Microsoft Teams
- The feature will be available in both the Viva Engage website and Teams, which may require coordination between Teams and Viva Engage admins to ensure seamless functionality.
- Roles impacted:
- IT Administrators managing Teams and Viva Engage integration
- Support Teams
- Reference: [Microsoft 365 Roadmap](https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=382930)

- Documentation and Training Updates
- The need to update internal documentation and provide training for users on the new moderation capabilities to ensure proper usage and understanding of the feature.
- Roles impacted:
- IT Trainers
- Documentation Specialists
- Reference: [Microsoft Support on Delegation in Viva Engage](https://support.microsoft.com/topic/delegation-in-viva-engage-2f0a64a3-c5c0-45cd-b3f1-e1e06732f89f)