check before: 2023-11-01
Product:
Microsoft 365 admin center, Microsoft 365 suite
Platform:
World tenant, Online
Status:
Change type:
User impact, Admin impact
Links:
Details:
Updated November 21, 2023: We have updated this message to reflect that the change impacts administrators only and not end users. Thank you for your feedback.
In 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization’s account.
Change Category:
XXXXXXX ...
Scope:
XXXXXXX ...
Release Phase:
Created:
2023-10-12
updated:
2023-11-21
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changes*
| Date | Property | old | new |
| 2023-11-21 | MC Messages | In 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization’s account. | Updated November 21, 2023: We have updated this message to reflect that the change impacts administrators only and not end users. Thank you for your feedback.
In 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization’s account. |
| 2023-11-21 | MC Title | Pin based verification process for support callers | (Updated) Pin based verification process for support callers |
| 2023-11-21 | MC Last Updated | 10/12/2023 00:58:51 | 2023-11-21T05:46:32Z |
| 2023-11-21 | MC MessageTagNames | User impact, Admin impact | Admin impact |
| 2023-11-21 | MC prepare | To help ensure an expedited Support experience, users with appropriate permissions can update their profile contact information in Admin center->Users->Active users->Admin Name->Manage contact information.
https://admin.microsoft.com/Adminportal/Home#/users | To help ensure an expedited Support experience, admins with appropriate permissions can update their profile contact information in Admin center->Users->Active users->Admin Name->Manage contact information.
https://admin.microsoft.com/Adminportal/Home#/users |
*starting April 2022
Last updated 2 weeks ago
