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MC680788 – (Updated) Pin based verification process for support callers (archived)

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check before: 2023-11-01

Product:

Microsoft 365 admin center, Microsoft 365 suite

Platform:

World tenant, Online

Status:

Change type:

User impact, Admin impact

Links:

Details:

Updated November 21, 2023: We have updated this message to reflect that the change impacts administrators only and not end users. Thank you for your feedback.
In 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization’s account.

Change Category:
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Scope:
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Release Phase:

Created:
2023-10-12

updated:
2023-11-21

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changes*

DatePropertyoldnew
2023-11-21MC MessagesIn 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization’s account.Updated November 21, 2023: We have updated this message to reflect that the change impacts administrators only and not end users. Thank you for your feedback.
In 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization’s account.
2023-11-21MC TitlePin based verification process for support callers(Updated) Pin based verification process for support callers
2023-11-21MC Last Updated10/12/2023 00:58:512023-11-21T05:46:32Z
2023-11-21MC MessageTagNamesUser impact, Admin impactAdmin impact
2023-11-21MC prepareTo help ensure an expedited Support experience, users with appropriate permissions can update their profile contact information in Admin center->Users->Active users->Admin Name->Manage contact information.
https://admin.microsoft.com/Adminportal/Home#/users
To help ensure an expedited Support experience, admins with appropriate permissions can update their profile contact information in Admin center->Users->Active users->Admin Name->Manage contact information.
https://admin.microsoft.com/Adminportal/Home#/users

*starting April 2022

Last updated 5 months ago

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