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MC649047 – (Updated) Call delegation feature enhancements (archived)

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check before: 2023-08-01

Product:

Teams

Platform:

Android, US Instances, Windows Desktop, World tenant

Status:

Launched

Change type:

New feature, Updated message, User impact

Links:

123753

Details:

Updated September 19, 2023: We have updated the content below with additional resource information.
Call delegation feature enhancements -

Delivering a more tailored experience for delegates and delegators with a refreshed, simplified UI in the Calls app, and the ability for delegates and delegators to join active calls, if permitted.
This message is associated with Microsoft 365 Roadmap ID 123753
[When this will happen:]

Standard Release: We will begin rolling out mid-August 2023 and expect to complete by late October 2023 (previously late September) for Teams Desktop and Teams Phone devices.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:
General Availability

Created:
2023-07-18

updated:
2023-11-01

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changes*

DatePropertyoldnew
2023-11-01MC Feature Status123753
All, FeatureRolloutStatusNotSupported
Android, FeatureRolloutStatusNotSupported
Desktop, FeatureRolloutStatusNotSupported
2023-09-20MC Last Updated09/07/2023 00:33:422023-09-19T23:07:46Z
2023-09-20MC MessagesUpdated September 6, 2023: We have updated the content below with additional resource information.
Call delegation feature enhancements -

Delivering a more tailored experience for delegates and delegators with a refreshed, simplified UI in the Calls app, and the ability for delegates and delegators to join active calls, if permitted.
This message is associated with Microsoft 365 Roadmap ID 123753
[When this will happen:]

Standard Release: We will begin rolling out mid-August and expect to complete by late September for Teams Desktop and Teams Phone devices.
Updated September 19, 2023: We have updated the content below with additional resource information.
Call delegation feature enhancements -

Delivering a more tailored experience for delegates and delegators with a refreshed, simplified UI in the Calls app, and the ability for delegates and delegators to join active calls, if permitted.
This message is associated with Microsoft 365 Roadmap ID 123753
[When this will happen:]

Standard Release: We will begin rolling out mid-August 2023 and expect to complete by late October 2023 (previously late September) for Teams Desktop and Teams Phone devices.
2023-09-20MC End Time11/06/2023 09:00:002023-11-27T09:00:00Z
2023-09-07MC MessagesCall delegation feature enhancements -

Delivering a more tailored experience for delegates and delegators with a refreshed, simplified UI in the Calls app, and the ability for delegates and delegators to join active calls, if permitted.
This message is associated with Microsoft 365 Roadmap ID 123753
[When this will happen:]

Standard Release: We will begin rolling out mid-August and expect to complete by late September for Teams Desktop and Teams Phone devices.
Updated September 6, 2023: We have updated the content below with additional resource information.
Call delegation feature enhancements -

Delivering a more tailored experience for delegates and delegators with a refreshed, simplified UI in the Calls app, and the ability for delegates and delegators to join active calls, if permitted.
This message is associated with Microsoft 365 Roadmap ID 123753
[When this will happen:]

Standard Release: We will begin rolling out mid-August and expect to complete by late September for Teams Desktop and Teams Phone devices.
2023-09-07MC TitleCall delegation feature enhancements(Updated) Call delegation feature enhancements
2023-09-07MC Last Updated07/18/2023 01:19:162023-09-07T00:33:42Z
2023-09-07MC MessageTagNamesNew feature, User impactUpdated message, New feature, User impact
2023-09-07MC prepareIf you use boss delegation in your tenant, you can review the permissions for delegates. Join active calls is OFF by default for delegates, delegators do not need permission to join active calls on their line.
Please ensure that your Teams phone devices are updated with the latest application from Teams Admin Centre to get access to the feature.
https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters=&searchterms=123753
If you use boss delegation in your tenant, you can review the permissions for delegates. Join active calls is OFF by default for delegates, delegators do not need permission to join active calls on their line.
Please ensure that your Teams phone devices are updated with the latest application from Teams Admin Centre to get access to the feature.
Review the following resources:
Share a phone line with a delegate in Microsoft Teams
Enhancements for Delegation in Teams Phone
Get started with Microsoft Teams phones
What's new in Microsoft Teams devices
https://insider.microsoft365.com/en-us/blog/enhancements-for-delegation-in-teams-phone
https://support.microsoft.com/office/get-started-with-microsoft-teams-phones-694ca17d-3ecf-40ca-b45e-d21b2c442412?preview=true#bkmk_delegateyourcalls
https://support.microsoft.com/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8?preview=true
https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Desk_phones
https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters=&searchterms=123753
2023-07-31MC Feature Status123753
Desktop, FeatureRolloutStatusNotSupported
Android, FeatureRolloutStatusNotSupported
All, FeatureRolloutStatusNotSupported
123753
Desktop, FeatureRolloutStatusNotSupported
Android, FeatureRolloutStatusNotSupported
All, FeatureRolloutStatusNotSupported
2023-07-29MC Feature Status123753
Desktop, FeatureRolloutStatusNotSupported
Android, FeatureRolloutStatusNotSupported
All, FeatureRolloutStatusNotSupported

*starting April 2022

Last updated 8 months ago

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