check before: 2023-06-08
Product:
Bookings, Forms, Outlook, Teams
Platform:
Mac, Web, Windows Desktop, World tenant
Status:
Launched
Change type:
Admin impact, Feature update, Updated message, User impact
Links:
Details:
Updated July 12, 2023: We have updated the content below with additional information. Thank you for your patience..
Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points.
The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams.
With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows.
With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features.
This feature is associated with Microsoft Roadmap ID 120420
[When this will happen:]
Rollout will begin in mid-July (previously late June) and is expected to be complete by late July (previously early July).
Change Category:
XXXXXXX ...
Scope:
XXXXXXX ...
Release Phase:
General Availability
Created:
2023-05-25
updated:
2023-07-15
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changes*
| Date | Property | old | new |
| 2023-07-15 | MC Messages | Updated June 8, 2023: We have updated the rollout timeline below. Thank you for your patience..
Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points. The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams. With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows. With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features. This feature is associated with Microsoft Roadmap ID 120420 [When this will happen:] Rollout will begin in mid-July (previously late June) and is expected to be complete by late July (previously early July). | Updated July 12, 2023: We have updated the content below with additional information. Thank you for your patience..
Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points. The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams. With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows. With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features. This feature is associated with Microsoft Roadmap ID 120420 [When this will happen:] Rollout will begin in mid-July (previously late June) and is expected to be complete by late July (previously early July). |
| 2023-07-15 | MC Last Updated | 06/09/2023 08:20:49 | 2023-07-12T21:00:56Z |
| 2023-07-15 | MC prepare | Inform current Bookings Team app users of the upcoming update in user experience. Users can leverage Bookings documentation found here: Microsoft Bookings.
Prepare top transition users using Queue, Scheduler initiated SMS notifications & Forms integration feature to Virtual Appointments App(VA App): the current experience in Bookings is available, embedded within the VA app. Add VA App to your Teams rail to users can find the app with ease. Communicate to users how to utilize the full benefits of the VA App: Use the Virtual Appointments app in Microsoft Teams. Existing Bookings functionality (no additional training needed). Home page for quick links to key functions: users can create new calendars, quick-view summary of appointments for the day, go to management settings, quick-view of analytics. Deep analytics views for business insights and value: users can select reports to analyze trends to draw business insights and investments areas. https://learn.microsoft.com/microsoft-365/bookings/bookings-overview?view=o365-worldwide https://learn.microsoft.com/microsoft-365/frontline/virtual-appointments-app?view=o365-worldwide https://outlook.office.com/bookings/homepage https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=120420 | Inform current Bookings Team app users of the upcoming update in user experience. Users can leverage Bookings documentation found here: Microsoft Bookings | Microsoft Learn
Prepare users using Queue, Scheduler initiated SMS notifications & Forms integration feature to transition to Virtual Appointments App(VA App), the current experience in Bookings Teams app is available, embedded within the VA app. Booking calendars & Appointments created in Bookings Teams app will continue to be available in VA app. Add VA App to your Teams rail to help users find the app with ease. Communicate to users how to utilize the full benefits of the VA App: Use the Virtual Appointments app in Microsoft Teams - Microsoft 365 for frontline workers | Microsoft Learn Users after transitioning to VA app will be ble to leverage existing Bookings Teams app functionality in Schedule and Queue tabs (no additional training needed) . Home page for quick links to key functions: users can create new calendars, quick-view summary of appointments for the day, go to management settings, quick-view of analytics Deep analytics views for business insights and value: users can select reports to analyze trends to draw business insights and investments areas. https://learn.microsoft.com/microsoft-365/bookings/bookings-overview?view=o365-worldwide https://learn.microsoft.com/microsoft-365/frontline/virtual-appointments-app?view=o365-worldwide https://outlook.office.com/bookings/homepage https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=120420 |
| 2023-06-09 | MC Last Updated | 06/02/2023 20:43:34 | 2023-06-09T08:20:49Z |
| 2023-06-09 | MC Messages | Updated June 2, 2023: We have updated this message to ensure visibility.
Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points. The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams. With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows. With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features. This feature is associated with Microsoft Roadmap ID 120420 [When this will happen:] Rollout will begin in late June 2023 and is expected to be complete by early July 2023. | Updated June 8, 2023: We have updated the rollout timeline below. Thank you for your patience..
Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points. The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams. With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows. With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features. This feature is associated with Microsoft Roadmap ID 120420 [When this will happen:] Rollout will begin in mid-July (previously late June) and is expected to be complete by late July (previously early July). |
| 2023-06-09 | MC End Time | 08/08/2023 09:00:00 | 2023-09-04T09:00:00Z |
| 2023-06-03 | MC MessageTagNames | Feature update, User impact, Admin impact | Updated message, Feature update, User impact, Admin impact |
| 2023-06-03 | MC IsMajorChange | False | True |
| 2023-06-03 | MC Last Updated | 05/25/2023 01:11:26 | 2023-06-02T20:43:34Z |
| 2023-06-03 | MC Messages | Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points.
The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams. With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows. With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features. This feature is associated with Microsoft Roadmap ID 120420 [When this will happen:] Rollout will begin in late June 2023 and is expected to be complete by early July 2023. | Updated June 2, 2023: We have updated this message to ensure visibility.
Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points. The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams. With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows. With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features. This feature is associated with Microsoft Roadmap ID 120420 [When this will happen:] Rollout will begin in late June 2023 and is expected to be complete by early July 2023. |
| 2023-06-03 | MC Title | Microsoft Teams: Updating the Bookings app to the Virtual Appointments app | (Updated) Microsoft Teams: Updating the Bookings app to the Virtual Appointments app |
| 2023-06-03 | MC Category | Stay Informed | Plan For Change |
*starting April 2022
Last updated 3 months ago
