check before: 2023-06-08
Product:
Bookings, Forms, Outlook, Teams
Platform:
Mac, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Admin impact, Feature update, Updated message, User impact
Links:
Details:
Updated June 2, 2023: We have updated this message to ensure visibility.
Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points.
The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams.
With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows.
With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features.
This feature is associated with Microsoft Roadmap ID 120420
[When this will happen:]
Rollout will begin in late June 2023 and is expected to be complete by early July 2023.
Change Category:
XXXXXXX ...
Scope:
XXXXXXX ...
Release Phase:
General Availability
Created:
2023-05-25
updated:
2023-06-03
the free basic plan is required to see all details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
changes*
| Date | Property | old | new |
| 2023-06-03 | MC MessageTagNames | Feature update, User impact, Admin impact | Updated message, Feature update, User impact, Admin impact |
| 2023-06-03 | MC IsMajorChange | False | True |
| 2023-06-03 | MC Last Updated | 05/25/2023 01:11:26 | 2023-06-02T20:43:34Z |
| 2023-06-03 | MC Messages | Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points.
The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams. With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows. With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features. This feature is associated with Microsoft Roadmap ID 120420 [When this will happen:] Rollout will begin in late June 2023 and is expected to be complete by early July 2023. | Updated June 2, 2023: We have updated this message to ensure visibility.
Bookings is supported across multiple entry points spanning Web, Teams and Outlook, however there is lack of parity in the feature set across these entry points leading to an inconsistent user experience. This fragmented experience has resulted in high DSAT for customers that has provided feedback to Microsoft to unify and provide feature parity in Bookings across all entry points. The Bookings experience in Teams will soon be updated to match the web version on https://book.ms, ensuring consistent features across all endpoints. However, certain features like Forms, Queuing & scheduler-initiated SMS reminders for appointments will be available only on the new Virtual Appointments app on Teams. With the Virtual Appointments app, we are introducing an end-to-end B2C meetings solution that leverages Bookings as the scheduling engine and includes advanced meetings features such as real time meeting state update, chat with attendees in waiting room lobby via Queue view, rich analytics to shows virtual appointment usage trends to drive business outcomes such as no-shows. With this change, the updated Bookings Teams app will have feature parity and consistent user experience as Bookings web app. Virtual Appointments app will be a superset of the current Bookings Teams app experience embedded within the new app and will include advanced virtual appointments features. This feature is associated with Microsoft Roadmap ID 120420 [When this will happen:] Rollout will begin in late June 2023 and is expected to be complete by early July 2023. |
| 2023-06-03 | MC Title | Microsoft Teams: Updating the Bookings app to the Virtual Appointments app | (Updated) Microsoft Teams: Updating the Bookings app to the Virtual Appointments app |
| 2023-06-03 | MC Category | Stay Informed | Plan For Change |
*starting April 2022
Last updated 3 days ago
One Response