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MC554156 – (Updated) Microsoft Teams: Two-way lobby chat (archived)

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check before: 2023-05-26

Product:

Teams

Platform:

Mac, US Instances, Windows Desktop, World tenant

Status:

Cancelled

Change type:

Admin impact, New feature, Updated message

Links:

122395

Details:

Updated September 12, 2023: We have made the decision to not proceed with this rollout at this time. We will communicate via Message center when we are ready to proceed. We apologize for any inconvenience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
We will communicate via Message center when we are ready to proceed.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:
General Availability

Created:
2023-05-13

updated:
2023-09-13

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changes*

DatePropertyoldnew
2023-09-13MC Last Updated06/30/2023 18:19:382023-09-12T22:04:31Z
2023-09-13MC MessagesUpdated June 30, 2023: We have updated the rollout timeline below. Thank you for your patience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in October (previously July) and complete by December (previously September).
Updated September 12, 2023: We have made the decision to not proceed with this rollout at this time. We will communicate via Message center when we are ready to proceed. We apologize for any inconvenience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
We will communicate via Message center when we are ready to proceed.
2023-09-13MC End Time02/05/2024 08:00:002023-09-15T09:00:00Z
2023-07-29MC Feature Status122395
Mac, FeatureRolloutStatusNotSupported
Desktop, FeatureRolloutStatusNotSupported
All, FeatureRolloutStatusNotSupported
2023-07-01MC Last Updated06/20/2023 20:52:092023-06-30T18:19:38Z
2023-07-01MC MessagesUpdated June 20, 2023: We have updated the rollout timeline below. Thank you for your patience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in July (previously June) and complete by September (previously July).
Updated June 30, 2023: We have updated the rollout timeline below. Thank you for your patience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in October (previously July) and complete by December (previously September).
2023-07-01MC End Time10/09/2023 09:00:002024-02-05T08:00:00Z
2023-06-21MC MessagesUpdated May 30, 2023: We have updated the rollout timeline below. Thank you for your patience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in June (previously May) and complete by September (previously July).
Updated June 20, 2023: We have updated the rollout timeline below. Thank you for your patience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in July (previously June) and complete by September (previously July).
2023-06-21MC Last Updated05/31/2023 00:14:542023-06-20T20:52:09Z
2023-05-31MC Last Updated05/25/2023 21:35:322023-05-31T00:14:54Z
2023-05-31MC MessagesUpdated May 25, 2023: We have updated the rollout timeline below. Thank you for your patience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in May 2023 and complete by July (previously June).
Updated May 30, 2023: We have updated the rollout timeline below. Thank you for your patience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in June (previously May) and complete by September (previously July).
2023-05-31MC End Time08/31/2023 09:00:002023-10-09T09:00:00Z
2023-05-26MC MessagesThe Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in May 2023 and complete by June 2023.
Updated May 25, 2023: We have updated the rollout timeline below. Thank you for your patience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.


Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
Standard Release: We will begin rolling in May 2023 and complete by July (previously June).
2023-05-26MC TitleMicrosoft Teams: Two-way lobby chat(Updated) Microsoft Teams: Two-way lobby chat
2023-05-26MC Last Updated05/12/2023 19:44:352023-05-25T21:35:32Z
2023-05-26MC MessageTagNamesNew feature, Admin impactUpdated message, New feature, Admin impact
2023-05-26MC End Time07/12/2023 09:00:002023-08-31T09:00:00Z

*starting April 2022

Last updated 6 months ago

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