check before: 2023-03-29
Product:
Microsoft 365 admin center, Teams
Platform:
US Instances, Windows Desktop, World tenant
Status:
Launched
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Updated April 27, 2023: We have updated the rollout timeline below. Thank you for your patience.
Changing business conditions often require adjustments to call queue/auto attendant greetings and announcements. However, it can be difficult to identify the right Teams admin to make these changes, and addressing high request volumes can be time-consuming for the responsible admins. With the introduction of user managed CQ/AA greetings for Teams Phone, authorized users (as identified by Teams tenant admins) can change greetings and announcements for their respective call queues and auto attendant directly from the user’s Teams settings, in the “Calls” settings. To implement this capability, tenant admins must select permissible greetings/announcement changes for a voice policy, and then authorize specific users in the Teams Admin Center.
This message is associated with Microsoft 365 Roadmap ID 116739
[When this will happen:]
Preview: We will begin rolling out in mid-April (previously late March) and expect to complete rollout by early May (previously early April).
Standard Release: We will begin rolling out in early May (previously mid-April) and expect to complete rollout by early July (previously early June).
Change Category:
XXXXXXX ...
Scope:
XXXXXXX ...
Release Phase:
Standard Release
Created:
2023-03-15
updated:
2023-08-02
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changes*
| Date | Property | old | new |
| 2023-07-29 | MC Feature Status | 116739 Desktop, Launched, StandardRelease All, Launched, StandardRelease | |
| 2023-04-28 | MC Messages | Updated April 25, 2023: We have updated the rollout timeline below. Thank you for your patience. Changing business conditions often require adjustments to call queue/auto attendant greetings and announcements. However, it can be difficult to identify the right Teams admin to make these changes, and addressing high request volumes can be time-consuming for the responsible admins. With the introduction of user managed CQ/AA greetings for Teams Phone, authorized users (as identified by Teams tenant admins) can change greetings and announcements for their respective call queues and auto attendant directly from the user’s Teams settings, in the “Calls” settings. To implement this capability, tenant admins must select permissible greetings/announcement changes for a voice policy, and then authorize specific users in the Teams Admin Center. This message is associated with Microsoft 365 Roadmap ID 116739 [When this will happen:] Preview: We will begin rolling out in mid-April (previously late March) and expect to complete rollout by early May (previously early April). Standard Release: We will begin rolling out in mid-May (previously mid-April) and expect to complete rollout by mid-July (previously early June). | Updated April 27, 2023: We have updated the rollout timeline below. Thank you for your patience. Changing business conditions often require adjustments to call queue/auto attendant greetings and announcements. However, it can be difficult to identify the right Teams admin to make these changes, and addressing high request volumes can be time-consuming for the responsible admins. With the introduction of user managed CQ/AA greetings for Teams Phone, authorized users (as identified by Teams tenant admins) can change greetings and announcements for their respective call queues and auto attendant directly from the user’s Teams settings, in the “Calls” settings. To implement this capability, tenant admins must select permissible greetings/announcement changes for a voice policy, and then authorize specific users in the Teams Admin Center. This message is associated with Microsoft 365 Roadmap ID 116739 [When this will happen:] Preview: We will begin rolling out in mid-April (previously late March) and expect to complete rollout by early May (previously early April). Standard Release: We will begin rolling out in early May (previously mid-April) and expect to complete rollout by early July (previously early June). |
| 2023-04-28 | MC Last Updated | 04/25/2023 21:02:30 | 2023-04-27T22:42:08Z |
| 2023-04-26 | MC Messages | Updated March 21, 2023: We have updated the rollout timeline below. Thank you for your patience. Changing business conditions often require adjustments to call queue/auto attendant greetings and announcements. However, it can be difficult to identify the right Teams admin to make these changes, and addressing high request volumes can be time-consuming for the responsible admins. With the introduction of user managed CQ/AA greetings for Teams Phone, authorized users (as identified by Teams tenant admins) can change greetings and announcements for their respective call queues and auto attendant directly from the user’s Teams settings, in the “Calls” settings. To implement this capability, tenant admins must select permissible greetings/announcement changes for a voice policy, and then authorize specific users in the Teams Admin Center. This message is associated with Microsoft 365 Roadmap ID 116739 [When this will happen:] Preview: We will begin rolling out in mid-April (previously late March) and expect to complete rollout by early May (previously early April). Standard Release: We will begin rolling out in mid-May (previously mid-April) and expect to complete rollout by early June (previously late April). | Updated April 25, 2023: We have updated the rollout timeline below. Thank you for your patience. Changing business conditions often require adjustments to call queue/auto attendant greetings and announcements. However, it can be difficult to identify the right Teams admin to make these changes, and addressing high request volumes can be time-consuming for the responsible admins. With the introduction of user managed CQ/AA greetings for Teams Phone, authorized users (as identified by Teams tenant admins) can change greetings and announcements for their respective call queues and auto attendant directly from the user’s Teams settings, in the “Calls” settings. To implement this capability, tenant admins must select permissible greetings/announcement changes for a voice policy, and then authorize specific users in the Teams Admin Center. This message is associated with Microsoft 365 Roadmap ID 116739 [When this will happen:] Preview: We will begin rolling out in mid-April (previously late March) and expect to complete rollout by early May (previously early April). Standard Release: We will begin rolling out in mid-May (previously mid-April) and expect to complete rollout by mid-July (previously early June). |
| 2023-04-26 | MC Title | Microsoft Teams: Change Call Queue and Auto Attendant Greetings and Announcements by Authorized Users | (Updated) Microsoft Teams: Change Call Queue and Auto Attendant Greetings and Announcements by Authorized Users |
| 2023-04-26 | MC Last Updated | 03/21/2023 20:08:41 | 2023-04-25T21:02:30Z |
| 2023-04-26 | MC End Time | 07/17/2023 09:00:00 | 2023-08-25T09:00:00Z |
| 2023-03-22 | MC Last Updated | 03/15/2023 01:48:23 | 2023-03-21T20:08:41Z |
| 2023-03-22 | MC Messages | Changing business conditions often require adjustments to call queue/auto attendant greetings and announcements. However, it can be difficult to identify the right Teams admin to make these changes, and addressing high request volumes can be time-consuming for the responsible admins. With the introduction of user managed CQ/AA greetings for Teams Phone, authorized users (as identified by Teams tenant admins) can change greetings and announcements for their respective call queues and auto attendant directly from the user’s Teams settings, in the “Calls” settings. To implement this capability, tenant admins must select permissible greetings/announcement changes for a voice policy, and then authorize specific users in the Teams Admin Center. This message is associated with Microsoft 365 Roadmap ID 116739 [When this will happen:] Preview: We will begin rolling out in late March and expect to complete rollout by early April. Standard Release: We will begin rolling out in mid-April and expect to complete rollout by late April. | Updated March 21, 2023: We have updated the rollout timeline below. Thank you for your patience. Changing business conditions often require adjustments to call queue/auto attendant greetings and announcements. However, it can be difficult to identify the right Teams admin to make these changes, and addressing high request volumes can be time-consuming for the responsible admins. With the introduction of user managed CQ/AA greetings for Teams Phone, authorized users (as identified by Teams tenant admins) can change greetings and announcements for their respective call queues and auto attendant directly from the user’s Teams settings, in the “Calls” settings. To implement this capability, tenant admins must select permissible greetings/announcement changes for a voice policy, and then authorize specific users in the Teams Admin Center. This message is associated with Microsoft 365 Roadmap ID 116739 [When this will happen:] Preview: We will begin rolling out in mid-April (previously late March) and expect to complete rollout by early May (previously early April). Standard Release: We will begin rolling out in mid-May (previously mid-April) and expect to complete rollout by early June (previously late April). |
| 2023-03-22 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2023-03-22 | MC End Time | 05/31/2023 09:00:00 | 2023-07-17T09:00:00Z |
*starting April 2022
Last updated 3 months ago
