check before: 2023-02-24
Office 365 general
Feature update, User impact, Admin impact
Microsoft 365 support integration app for ServiceNow, enables you to integrate Microsoft 365 service health and support with ServiceNow. You can research Microsoft known and reported issues, resolve incidents, and complete tasks using Microsoft recommended solutions and if necessary, escalate to Microsoft support agents.
In the latest update (version 2.1) to the app, we have introduced a feature that allows customers to configure the app to create ServiceNow incidents whenever Microsoft generates a service health incident.
[When this will happen:]
Version 2.1 of the Microsoft 365 support integration has been made available as of February 1, 2023.
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Last updated 7 months ago