check before: 2023-02-01
Product:
OneNote
Platform:
Education, World tenant, Windows Desktop
Status:
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Updated February 2, 2023: We have updated the rollout timeline below. Thank you for your patience.
The OneNote In-App Support feature will be available on the Windows platform soon! Users who encounter issues within OneNote can communicate with a support team directly using the messaging support feature.
[When this will happen:]
We will begin rollout in late February (previously late January) and expect to complete rollout by mid-March (previously mid-February).
Change Category:
XXXXXXX ...
Scope:
XXXXXXX ...
Release Phase:
Created:
2023-01-18
updated:
2023-01-18
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changes*
| Date | Property | old | new |
| 2023-02-03 | MC prepare | There is nothing you need to do to prepare for this feature. You may want to notify your customers and update your training documentation as appropriate. | There is nothing you need to do to prepare for this feature. You may want to notify individuals within your organization about the new support feature coming soon. |
| 2023-02-03 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2023-02-03 | MC Last Updated | 01/18/2023 06:21:09 | 2023-02-02T21:21:48Z |
| 2023-02-03 | MC Messages | The OneNote In-App Support feature is now available in Win32. Users can communicate with a support team using the messaging support feature directly.
[When this will happen:] We will begin rollout in late January 2023 and expect to complete rollout by mid-February 2023. | Updated February 2, 2023: We have updated the rollout timeline below. Thank you for your patience.
The OneNote In-App Support feature will be available on the Windows platform soon! Users who encounter issues within OneNote can communicate with a support team directly using the messaging support feature. [When this will happen:] We will begin rollout in late February (previously late January) and expect to complete rollout by mid-March (previously mid-February). |
| 2023-02-03 | MC How Affect | The InApp Support Feature will be accessible to all OneNote users. However, only the Tenant's Admin and Teachers can chat with a Live Support Agent.
The OneNote team will get more insights through the Customer Support Team on the pain of our EDU customer on Win32. Note: When you contact our support team, you won't receive an email or call back, but you will receive a notification when the support team sends you a reply and you can easily communicate with them in the app. Look for the notification on the Settings and Support icons. | The in-app support feature will be accessible to all OneNote users. However, only the admins of a commercial organization, admins of an educational organization and Teachers will be connected to a support agent. All non-admins of commercial organization, educational organization will not be connected to a live support agent but can leave feedback about issues experienced related to OneNote. |
| 2023-02-03 | MC Title | OneNote In-App Support Feature in Win32 | (Updated) OneNote In-App Support Feature in Win32 |
| 2023-02-03 | MC End Time | 03/18/2023 08:00:00 | 2023-04-30T09:00:00Z |
*starting April 2022
Last updated 12 months ago
