MC482179 – (Updated) New Service Plans for Microsoft 365 and Microsoft Viva SKUs

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*For this entry exists the more relevant or more recent entry (MC495879)

check before: 2022-12-23

Product:

Microsoft 365 suite, Microsoft Viva, Microsoft Viva Topics, Teams, Yammer

Platform:

World tenant

Status:

Change type:

Admin impact, Updated message

Links:

(MC495879)
(MC495322)

Details:

Updated January 24, 2023: We have updated this message with additional details.
As previously announced, we will be releasing our new experiences for Viva Engage and Answers in Microsoft Viva in early 2023. We are now assigning the new service plans to the corresponding SKUs to get ready for the release.
[When this will happen:]
Beginning in mid-December 2022 and expect to complete by late December 2022.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:

Created:
2022-12-09

updated:
2022-12-20

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changes*

DatePropertyoldnew
2023-01-25MC MessagesUpdated January 20, 2023: We have updated this message to ensure visibility.
As previously announced, we will be releasing our new experiences for Viva Engage and Answers in Microsoft Viva in early 2023. We are now assigning the new service plans to the corresponding SKUs to get ready for the release.
[When this will happen:]
Beginning in mid-December 2022 and expect to complete by late December 2022.
Updated January 24, 2023: We have updated this message with additional details.
As previously announced, we will be releasing our new experiences for Viva Engage and Answers in Microsoft Viva in early 2023. We are now assigning the new service plans to the corresponding SKUs to get ready for the release.
[When this will happen:]
Beginning in mid-December 2022 and expect to complete by late December 2022.
2023-01-25MC How AffectAs part of this step, you may notice the following service plans visible and available:
Viva Engage Core: If you are an existing customer of any of the following SKUs, you may see this service plan available. This service plan is intended to support the currently available basic features* in Viva Engage currently available (Storylines, Communities etc.).
Microsoft 365 Business Basic
Microsoft 365 Basic Standard
Microsoft Business Premium
Office 365 (E1)
Microsoft 365 E3 / Office 365 E3
Microsoft 365 E5 / Office 365 E5
Microsoft 365 F3 / Office 365 F3
Microsoft 365 F1
Viva Engage Communities and Communication: If you are an existing Microsoft Viva Suite customer, you may see this service plan available. This service plan will be used to provision the new Viva Engage features (Leadership Corner, Campaigns, AMA etc.) in early 2023.
Viva Engage Knowledge: If you are an existing Microsoft Viva Suite or Viva Topics customer, you may see this service plan available. This service plan will be used to provision the new Answers in Microsoft Viva experiences in early 2023.
* For more details, please refer to this blog post
[What this means for you:]
At this time there is no impact to your organization and no action is required from your end.
Please note that these new service plans are in placeholding capacity as of now; they will be used to provision the new features and experiences in Viva Engage and Answers in Microsoft Viva in 2023. You may see these service plans ‘enabled’ for the users in your organization, however that will not enable any new features / experiences for them. We will be sharing additional information with you to control the feature roll out to your users when we make the features available.
When we begin rolling out the availability of new experiences in early 2023, we will publish another Message Center post in January 2023 that will provide you with the list of action items so that you can control the feature enablement for your organizations as per your needs and requirements.
Please find below some key questions and our response to them.
Q: Why do I see the new service plans in SKU?
A: Service plans are the mechanism to provide experiences to our customers. We have begun with preparatory steps to get ready to provide our new experiences in early 2023 and assigning placeholder service plans to the SKUs is the first step. Placeholding means the service plans are empty as of now and will be used to provision the new experiences early 2023 onwards.
Q: What features do these service plans enable?
A: These service plans will provision the new experiences starting in 2023, they don’t provision any experience today. When the new experiences are made available, feature enablement will still be controlled for you for your organization. Following are the sets of features to be enabled and supported by these service plans:
Viva Engage Core – basic features* that are currently available in Viva Engage
Viva Engage Communities and Communication – new upcoming experiences** in Viva Engage
Viva Engage Knowledge – new upcoming experiences with Answers in Microsoft Viva
* For more details, please refer to this blog post
** For more details, please refer to this blog post
Q: Why are these service plans already assigned to all the users?
A: The service plans have been enabled to the users to provide a smoother and easily controlled feature roll out process. You will still be able to control the roll out of the features to the users as per your requirements. We will shortly reach out with another post with details on feature roll out plan and how you can control the roll out for your organization.
Q: Does this enable any app (such as Yammer) that I had previously disabled?
A: These service plans have no impact on any app that you may have disabled for your users.
Q: What if I disable Viva Engage Core service plan?
A: This will not have any impact as of now.
Q: What if I disable Viva Engage Communities & Communication service plan for my users?
A: This will not have any impact as of now. However, if you disable them now, you may have to perform some extra steps in early 2023 to control the roll out of new features in Viva Engage (such a Leadership Corner, AMA, Campaigns etc.), when they are made available. Hence, we would suggest to not disable this service plan.
Q: What if I disable Viva Engage Knowledge service plan for my users?
A: This will not have any impact as of now. However, you may have to perform some extra steps in early 2023 to control the roll out of new features in Answers in Microsoft Viva, when they are made available. Hence, we would suggest to not disable this service plan.
Q: Does this affect any other product in the SKU?
A: This does not impact any other product or features that are currently in the SKU that you have purchased.
Q: My organization was already using Viva Engage features (like Storylines, Communities) before Viva Engage Core; Why do we have this new service plan now and what will change?
A: Currently, existing Yammer service plan provisions these features on Yammer as well as Viva Engage app in Teams for experience continuity. However, in the future, we plan to migrate to Viva Engage Core service plan to provision new features in Viva Engage app, while Yammer service plan will continue to provide access to Yammer.
Q: How will I control the roll out of the new features to the users?
A: These service plans do not provision any new features. As we make the new experiences and features available, we will share more detailed steps for you to prepare and control the roll out. No action is required from you at the moment.
As part of this step, you may notice the following service plans visible and available:
Viva Engage Core: If you are an existing customer of any of the following SKUs, you may see this service plan available. This service plan is intended to support the currently available basic features* in Viva Engage currently available (Storylines, Communities etc.). To ensure continued Yammer experience, this service plan will also enable Yammer services.
Microsoft 365 Business Basic
Microsoft 365 Basic Standard
Microsoft Business Premium
Office 365 (E1)
Microsoft 365 E3 / Office 365 E3
Microsoft 365 E5 / Office 365 E5
Microsoft 365 F3 / Office 365 F3
Microsoft 365 F1
2. Viva Engage Communities and Communication: If you are an existing Microsoft Viva Suite customer, you may see this service plan available. This service plan will be used to provision the new Viva Engage features (Leadership Corner, Campaigns, AMA etc.) in early 2023.
3. Viva Engage Knowledge: If you are an existing Microsoft Viva Suite or Viva Topics customer, you may see this service plan available. This service plan will be used to provision the new Answers in Microsoft Viva experiences in early 2023.
For more details, please refer to these blog posts: Viva Engage Generally Available | New Viva Experiences
[What this means for you:]
You may see these service plans ‘enabled’ for the users in your organization, and following are the actions you should take, corresponding to each service plan:
Viva Engage Core: If you have disabled Yammer for your users, you will need to remove Viva Engage Core license for those users too. This will continue to disable the Yammer access. Please make sure that you have enforced the Yammer license check for users from admin settings.
Viva Engage Communities and Communication: If you have purchased Viva Suite, and want to disable Viva Engage premium experience for the users, you will need to remove the license to this service plan for those users. When the new premium features are rolled, these users will not have access to them.
Viva Engage Knowledge: If you have purchased Viva Suite or Viva Topics, and want to disable Answers in Viva experience for the users, you will need to remove the license to this service plan for those users. When the new premium features are rolled, these users will not have access to them.
For existing Viva Suite and Viva Topics customers: Please note that Viva Engage Communities and Communication and Viva Engage Knowledge service plans are in placeholding capacity as of now; they will be used to provision the new premium features and experiences in Viva Engage and Answers in Microsoft Viva in 2023. For more details, please refer to the MC495879 (January '23) and MC495322 (January’23) for Viva Engage and Answers in Microsoft Viva premium features roll out respectively.
Please find below some key questions and our response to them.
Q: Why do I see the new service plans in SKU?
A: Service plans are the mechanism to provide experiences to our customers. We have begun with preparatory steps to get ready to provide our new experiences in early 2023 and assigning placeholder service plans to the SKUs is the first step.
However, please note that Viva Engage Core service plan currently provisions Yammer services as well; this was done to maintain continued experience of existing Yammer services. If you have disabled Yammer or wish to disable Yammer services for your users, please ensure that you remove both Yammer enterprise service plan as well as Viva Engage Core service plan for your users. This will disable access to Yammer as well as Viva Engage.
Q: Why are these service plans already assigned to all the users?
A: The service plans have been enabled to the users to provide a smoother and easily controlled feature roll out process. You will still be able to control the roll out of the features to the users as per your requirements through disabling these service plans for the users that you wish to disable premium features for.
For existing Viva Suite and Viva Topics customers: For more details on controlling premium feature roll out, please refer to the MC495879 (January '23) and MC495322 (January’23) for Viva Engage and Answers in Microsoft Viva premium features roll out respectively.
Q: If I have disabled Yammer for the users, what action should I take to continue to disable Yammer?
A: If you have disabled Yammer for your organization, then make sure that you remove Viva Engage Core license for those users as well. In addition, please ensure that you continue to enforce Yammer license check for your users through admins settings. This will disable or continue to disable Yammer access.
Q: What if I disable Viva Engage Communities & Communication service plan for my users?
A: For existing Viva Suite customers: This will not have any impact as of now. If you wish to exclude specific Viva Suite users from Viva Engage premium experiences, then you should disable this service plan for them. For more details, please refer to the MC495879 (January '23) for Viva Engage premium features roll out.
Q: What if I disable Viva Engage Knowledge service plan for my users?
A: For existing Viva Suite or Viva Topics customers: This will not have any impact as of now. If you wish to exclude specific Viva Suite or Viva Topics users from Answers in Viva premium experiences, then you should disable this service plan for them. For more details, please refer to MC495322 (January’23) for Answers in Microsoft Viva premium features roll out.
Q: My organization was already using Viva Engage features (like Storylines, Communities) before Viva Engage Core; Why do we have this new service plan now and what will change?
A: Currently, existing Yammer service plan provisions these features on Yammer as well as Viva Engage app in Teams for experience continuity. However, in the future, we plan to migrate to Viva Engage Core service plan to provision new features in Viva Engage app, while Yammer service plan will continue to provide access to Yammer. Please note that currently Viva Engage Core service plan also enables Yammer access, to ensure your continued experiences with Yammer. If you wish to disable Yammer services, please make sure that you disable Viva Engage Core service plan for your users, in addition to disabling Yammer service plan.
2023-01-25MC Last Updated01/20/2023 19:53:022023-01-25T02:16:44Z
2023-01-21MC Last Updated12/19/2022 22:26:112023-01-20T19:53:02Z
2023-01-21MC MessagesUpdated December 19, 2022: We have updated the content below to provide more information. Thank you for your feedback.
As previously announced, we will be releasing our new experiences for Viva Engage and Answers in Microsoft Viva in early 2023. We are now assigning the new service plans to the corresponding SKUs to get ready for the release.
[When this will happen:]
Beginning in mid-December 2022 and expect to complete by late December 2022.
Updated January 20, 2023: We have updated this message to ensure visibility.
As previously announced, we will be releasing our new experiences for Viva Engage and Answers in Microsoft Viva in early 2023. We are now assigning the new service plans to the corresponding SKUs to get ready for the release.
[When this will happen:]
Beginning in mid-December 2022 and expect to complete by late December 2022.
2023-01-21MC End Time01/20/2023 09:00:002023-02-28T09:00:00Z
2022-12-20MC prepareAt this time, there is no impact to your organization, and no action is required from your end. These service plans neither enable any new experiences at this time nor restore any deprecated or disabled experiences.
We will begin rolling out the availability of new experiences in early 2023 in a phased manner. We will reach out with another post closer to the release timelines - to communicate roll-out timelines, what to expect, and any action items for you.
https://techcommunity.microsoft.com/t5/microsoft-viva-blog/microsoft-viva-engage-is-now-generally-available/ba-p/3595300
2022-12-20MC MessageTagNamesAdmin impactUpdated message, Admin impact
2022-12-20MC Last Updated12/10/2022 01:00:322022-12-19T22:26:11Z
2022-12-20MC MessagesAs previously announced, we will be releasing our new experiences for Viva Engage and Answers in Microsoft Viva in early 2023.
[When this will happen:]
Beginning in mid-December and expect to complete by late December.
Updated December 19, 2022: We have updated the content below to provide more information. Thank you for your feedback.
As previously announced, we will be releasing our new experiences for Viva Engage and Answers in Microsoft Viva in early 2023. We are now assigning the new service plans to the corresponding SKUs to get ready for the release.
[When this will happen:]
Beginning in mid-December 2022 and expect to complete by late December 2022.
2022-12-20MC TitleNew Service Plans for Microsoft 365 and Microsoft Viva SKUs(Updated) New Service Plans for Microsoft 365 and Microsoft Viva SKUs
2022-12-20MC How AffectAs part of our preparation for the release, you may see the following new service plans:
If you are licensed Viva Suite customer, then you may see 'Viva Engage Communities & Communications' and 'Viva Engage Knowledge' service plans (for Viva Engage and Answers in Microsoft Viva premium experiences, respectively)
If you are licensed Viva Topics customer, then you may see 'Viva Engage Knowledge' service plan (for Answers in Microsoft Viva premium experience)
For all M365 / O365 customers, you may see 'Viva Engage Core' service plan (for Viva Engage basic / free experiences)
As part of this step, you may notice the following service plans visible and available:
Viva Engage Core: If you are an existing customer of any of the following SKUs, you may see this service plan available. This service plan is intended to support the currently available basic features* in Viva Engage currently available (Storylines, Communities etc.).
Microsoft 365 Business Basic
Microsoft 365 Basic Standard
Microsoft Business Premium
Office 365 (E1)
Microsoft 365 E3 / Office 365 E3
Microsoft 365 E5 / Office 365 E5
Microsoft 365 F3 / Office 365 F3
Microsoft 365 F1
Viva Engage Communities and Communication: If you are an existing Microsoft Viva Suite customer, you may see this service plan available. This service plan will be used to provision the new Viva Engage features (Leadership Corner, Campaigns, AMA etc.) in early 2023.
Viva Engage Knowledge: If you are an existing Microsoft Viva Suite or Viva Topics customer, you may see this service plan available. This service plan will be used to provision the new Answers in Microsoft Viva experiences in early 2023.
* For more details, please refer to this blog post
[What this means for you:]
At this time there is no impact to your organization and no action is required from your end.
Please note that these new service plans are in placeholding capacity as of now; they will be used to provision the new features and experiences in Viva Engage and Answers in Microsoft Viva in 2023. You may see these service plans ‘enabled’ for the users in your organization, however that will not enable any new features / experiences for them. We will be sharing additional information with you to control the feature roll out to your users when we make the features available.
When we begin rolling out the availability of new experiences in early 2023, we will publish another Message Center post in January 2023 that will provide you with the list of action items so that you can control the feature enablement for your organizations as per your needs and requirements.
Please find below some key questions and our response to them.
Q: Why do I see the new service plans in SKU?
A: Service plans are the mechanism to provide experiences to our customers. We have begun with preparatory steps to get ready to provide our new experiences in early 2023 and assigning placeholder service plans to the SKUs is the first step. Placeholding means the service plans are empty as of now and will be used to provision the new experiences early 2023 onwards.
Q: What features do these service plans enable?
A: These service plans will provision the new experiences starting in 2023, they don’t provision any experience today. When the new experiences are made available, feature enablement will still be controlled for you for your organization. Following are the sets of features to be enabled and supported by these service plans:
Viva Engage Core – basic features* that are currently available in Viva Engage
Viva Engage Communities and Communication – new upcoming experiences** in Viva Engage
Viva Engage Knowledge – new upcoming experiences with Answers in Microsoft Viva
* For more details, please refer to this blog post
** For more details, please refer to this blog post
Q: Why are these service plans already assigned to all the users?
A: The service plans have been enabled to the users to provide a smoother and easily controlled feature roll out process. You will still be able to control the roll out of the features to the users as per your requirements. We will shortly reach out with another post with details on feature roll out plan and how you can control the roll out for your organization.
Q: Does this enable any app (such as Yammer) that I had previously disabled?
A: These service plans have no impact on any app that you may have disabled for your users.
Q: What if I disable Viva Engage Core service plan?
A: This will not have any impact as of now.
Q: What if I disable Viva Engage Communities & Communication service plan for my users?
A: This will not have any impact as of now. However, if you disable them now, you may have to perform some extra steps in early 2023 to control the roll out of new features in Viva Engage (such a Leadership Corner, AMA, Campaigns etc.), when they are made available. Hence, we would suggest to not disable this service plan.
Q: What if I disable Viva Engage Knowledge service plan for my users?
A: This will not have any impact as of now. However, you may have to perform some extra steps in early 2023 to control the roll out of new features in Answers in Microsoft Viva, when they are made available. Hence, we would suggest to not disable this service plan.
Q: Does this affect any other product in the SKU?
A: This does not impact any other product or features that are currently in the SKU that you have purchased.
Q: My organization was already using Viva Engage features (like Storylines, Communities) before Viva Engage Core; Why do we have this new service plan now and what will change?
A: Currently, existing Yammer service plan provisions these features on Yammer as well as Viva Engage app in Teams for experience continuity. However, in the future, we plan to migrate to Viva Engage Core service plan to provision new features in Viva Engage app, while Yammer service plan will continue to provide access to Yammer.
Q: How will I control the roll out of the new features to the users?
A: These service plans do not provision any new features. As we make the new experiences and features available, we will share more detailed steps for you to prepare and control the roll out. No action is required from you at the moment.
2022-12-10MC prepareAt this time, there is no impact to your organization, and no action is required from your end. These service plans will not yet enable any new experiences to your organization and users.
We will begin rolling out the availability of new experiences in early 2023 in a phased manner. We will reach out with another post closer to the release timelines - to communicate roll-out timelines, what to expect, and any action items for you.
At this time, there is no impact to your organization, and no action is required from your end. These service plans neither enable any new experiences at this time nor restore any deprecated or disabled experiences.
We will begin rolling out the availability of new experiences in early 2023 in a phased manner. We will reach out with another post closer to the release timelines - to communicate roll-out timelines, what to expect, and any action items for you.
2022-12-10MC Last Updated12/09/2022 02:03:592022-12-10T01:00:32Z

*starting April 2022

Last updated 1 week ago

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