MC455889 – Microsoft 365 Support Integration with ServiceNow Virtual Agent (archived)

Admin impact, Feature update, Microsoft 365 Apps, Microsoft 365 suite, Stay Informed

check before: 2022-11-19

Product:

Microsoft 365 Apps, Microsoft 365 suite

Platform:

Online, World tenant

Status:

Change type:

Feature update, Admin impact

Links:

Details:

The Microsoft 365 support integration app for ServiceNow can now work with ServiceNow Virtual Agent. This will bring Microsoft self-help services to end-users requesting support through the ServiceNow Virtual Agent chat experience.
[When this will happen:]
The Microsoft support integration app for ServiceNow is available now in the ServiceNow Store.

Change Category:
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Scope:
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Release Phase:

Created:
2022-11-05

updated:
2022-11-05

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Last updated 8 months ago

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