MC376246 – Net promoter score (NPS) survey insights – new visualizations available (archived)

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check before: 2022-05-20

Product:

Microsoft 365 admin center, Microsoft 365 suite

Platform:

World tenant, Online

Status:

Change type:

New feature, Admin impact

Links:

Details:

You can now access insights such as Net promoter score (NPS) volume which includes comments per month and Net promoter score (NPS) volume by channel derived from Microsoft Net Promoter Score (NPS) surveys as answered by your users.

In the admin center, go to Health > Product feedback > NPS survey insights.

The Net promoter score (NPS) survey insights dashboard will continue with the following analytical tools and pivots for further analysis:

Artificial Intelligence - powered categorization of feedback verbatim “Top topics”
Sentiment models that compute sentiment insights per month, app, and platform.
NPS monthly volume trend for the last 12 months
Able to identify passives, promoters, and detractors
NPS volume per platform and NPS volume per app
[When this will happen:]

New visualizations expected to begin rolling out in early May and complete by mid-May

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:

Created:
2022-05-06

updated:
2022-05-06

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Last updated 2 months ago

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