MC353143 – Announcing Microsoft Endpoint Manager remote help (archived)

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check before: 2022-04-19

Product:

Intune, Microsoft 365 admin center, Microsoft Endpoint Manager

Platform:

Education, Windows Desktop, World tenant

Status:

Launched

Change type:

New feature

Links:

88504

Details:

Remote help is now generally available, and you can get started from the Microsoft Endpoint Manager admin center. This secure, cloud-based remote assistance tool provides trusted helpdesk-to-user connection. The solution includes enterprise grade capabilities to enable IT administrators, helpdesk associates, and Windows users to resolve technical issues in real-time on enrolled and unenrolled devices.
This message is associated with Microsoft 365 Roadmap ID 88504.

[When this will happen:]
We expect the Endpoint Manager admin center experience will be fully rolled out by April 5. The preview remote help app will be updated for general availability in the coming days.
Follow @intunesuppteam on Twitter for any release updates. Remote help is not available for customers in the Microsoft Intune Government Community Cloud (High) or Department of Defense environments.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:
General Availability, Preview

Created:
2022-04-06

updated:
2022-04-06

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