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MC237447 – Change coming to your Power Automate Service (archived)

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check before: 2021-02-16

Product:

Microsoft 365 admin center, Power Automate

Platform:

Engineering, World tenant

Status:

Change type:

Admin impact

Links:

Details:

In order to provide effective support to all of our customers, Microsoft must enforce the boundaries of the different support plans that we offer. Starting March 1st 2021, we will allow customers to submit support cases for ‘advisory’ issues according to their support plan. As documented "https://docs.microsoft.com/power-platform/admin/get-help-support#advisory-services-and-premium-support-plan">here, only customers with a Professional Direct or Unified support plan (premium support plans) can file an ‘advisory” support ticket.

Previously, we have not differentiated between technical and advisory support in the Power Platform Admin Center and allowed admins and their users to file ‘advisory’ tickets without checking their support plans. Support Agents then had to make the decision based on the request and the support plan, and eventually direct customer to the community forum, Microsoft Consulting Services (MCS), or Microsoft Partners for help.

Change Category:
XXXXXXX ...

Scope:
XXXXXXX ...

Release Phase:

Created:
2021-02-03

updated:
2021-02-03

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Last updated 1 year ago

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