MC228486 – Upcoming retirement of Internet Explorer 11 (archived)

Microsoft Edge

check before: 2020-12-10


Microsoft Edge, Power Apps, Power Automate, Power BI, PowerApps, Project


Online, World tenant


Change type:

User impact



On August 17, 2020, we "" style="text-decoration: underline">announced that Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE 11) after August 17, 2021 and recommended that customers transition to Microsoft Edge. The removal of IE 11 support will impact customers that use Dynamics 365 and Power Platform products with IE 11.

Customers have been using IE 11 since 2013 when the online environment was much less sophisticated than today’s landscape. Since then, open web standards and newer browsers—like the new Microsoft Edge—have enabled better, more innovative online experiences. Dynamics 365 and Power Platform customers, in both consumer and commercial contexts, will be better served with this change through faster and more responsive web access to greater sets of features in everyday toolsets like Dynamics 365, Power Apps, Power BI and Power Automate.

The M365 blog announced Microsoft 365 apps and services will no longer support IE 11 after August 17, 2021. Dynamics and Power Platform products will also stop supporting IE 11 following the same timeline.

Our commitment to you

We believe that our customers will get the most out of Dynamics 365 and Power Platform products when using the new Microsoft Edge and we are committed to helping make this transition as smooth as possible.

We understand that many customers rely on the capabilities of IE 11 to perform their business critical work and with that in mind, we want to make sure our customers understand that IE 11 is not going away; customers’ own legacy IE 11 apps and investments will continue to work.

Additional information
For more information on the transition away from IE11, please refer to this "" style="text-decoration: underline">FAQ. You should also contact Microsoft Support if you have additional questions.
The full list of impacted Dynamics and Power Platform products can be found below:
Dynamics 365 Applications Dynamics 365 Applications Power Platform Products
Account protection (add-in)
Dynamics 365 Human Resources
AI Builder (add-in)
Asset Management (add-in)
Dynamics 365 Layout
Azure Analysis Services
Customer Service Insights (add-in)
Dynamics 365 Marketing
Power Apps

Dynamics 365 Commerce
Dynamics 365 Project Operations
Power Apps portals (add-in)
Dynamics 365 Commerce (on-premises)

Dynamics 365 Project Service Automation
Power Automate
Dynamics 365 Connected Store
Dynamics 365 Sales
Power BI (Service)
Dynamics 365 Customer Engagement (on-premises)
Dynamics 365 Supply Chain Management
Power BI Embedded
Dynamics 365 Customer Insights
Dynamics 365 Talent: Attract
Power BI Report Server (on-premises)

Dynamics 365 Customer Service
Dynamics 365 Talent: Onboard
Power Virtual Agents
Dynamics 365 Customer Voice
E-Commerce (add-in)
SQL Server Analysis Services (on-premises)

Dynamics 365 Field Service
IoT Intelligence (add-in)
SQL Server Reporting Services (on-premises)

Dynamics 365 Field Service (on-premises)

Loss prevention (add-in)

Dynamics 365 Finance
Purchase protection (add-in)

Dynamics 365 Finance and Operations (on-premises)
Rating and Reviews (add-in)

Dynamics 365 Fraud Protection
Recommendations (add-in)

Dynamics 365 Guides
Resource Scheduling Optimization (add-in)

Change Category:


Release Phase:



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Last updated 2 years ago

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