MC219951 – (Updated) Pin based verification process for support callers

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check before: 2020-08-13

Product:

Microsoft 365 admin center

Scope:

Please log-in or
get a plan

Platform:

Online, World tenant

Links:

Details:

Updated August 25, 2020: Based on feedback we have updated the timeline and details of the post to provide more clarity. We appreciate your feedback. We?re adding a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you contact us from a number not registered with your Admin center profile, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization?s account. When this change will happen: September 1, 2020 to November 30, 2020

Change Category:
Please log-in or
get a plan

Status:

Ring:

Created:
2020-08-06

updated:
2020-09-01

Change type:
Admin impact, Updated message

task type:
Awareness Plan For Change

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