MC219225 – (Updated) New Feature: License request workflow (archived)

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check before: 2020-07-31

Product:

Microsoft 365 admin center

Scope:

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Platform:

Online, World tenant

Links:

MC213897

Details:

Updated August 11, 2020: We are pleased to announce that the roll-out is complete for organizations with an existing process in place to set a message that will be shown to users. We will continue rolling out the feature to allow users to see the admin supplied message or to make a licensing request in early September, as outlined below. In May '20 we announced the Self-service purchase user request workflow in MC213897. Based on customer feedback we postponed the roll-out and made some improvements. We are pleased to share that starting in September, we are introducing a new feature to help users request licenses from their administrators. This feature will allow users in organizations who are blocked from acquiring software to make requests to admins that will be added to a queue in admin center. IT admins can then assign a requested license to the user from an existing license, purchase new licenses to fulfill the request, or use requests to track interest in a particular product. For organizations who already have a process that allows users to request licenses, we will provide a method for admins to enter a message that will be shown to users to tell them how to make a request using your existing processes. While this feature will initially be shown to users who are blocked from purchasing self-service products we will, over time, deploy this feature more generally to allow users who are blocked from acquiring any product to either make a request or to be directed to internal licensing request processes. Note: This feature does not impact any current settings if organizations have disabled the Self-service purchasing capability. When this will happen We will release the ability for organizations with an existing process in place to set a message that will be shown to users in early August We will begin the rollout of the feature to allow users to see the admin supplied message or to make a licensing request in early September We anticipate this feature will be completely rolled out in September

Change Category:
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Status:

Ring:

Created:
2020-07-25

updated:
2020-08-12

Change type:
Admin impact, New feature, Updated message, User impact

task type:
Awareness Plan For Change

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