check before: 2026-06-01
Product:
Entra, Exchange, Microsoft 365 Apps, Outlook
Platform:
Android, iOS, Mac, mobile, Online, World tenant
Status:
Change type:
Feature update, Admin impact
Links:
Details:
Summary:
The Collect Diagnostics feature in Outlook Mobile and Outlook for Mac is renamed to Get Diagnostics, with diagnostic logs now routed through the Microsoft 365 diagnostics service instead of PowerLift. The rollout begins in June 2026, with no user workflow or admin changes required.
Details:
[Introduction]
We're updating the Collect Diagnostics feature name to Get Diagnostics for Outlook Mobile and Outlook for Mac. Along with this rename, diagnostic logs sent during support interactions will now be routed through the Microsoft 365 diagnostics service instead of the legacy PowerLift service. This change aligns Outlook with other Microsoft clients, simplifying support workflows and providing a more consistent diagnostics experience.
[When this will happen:]
General Availability (Worldwide): Rollout will begin in early June 2026 and is expected to complete by late June 2026.
Change Category:
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Scope:
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Release Phase:
Created:
2026-05-13
updated:
2026-05-13
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Change in Diagnostic Log Routing
Diagnostic logs will now be routed through the Microsoft 365 diagnostics service instead of PowerLift, which may lead to temporary disruptions in log retrieval during the transition period.
- roles: IT Admins, Support Staff
- references: https://learn.microsoft.com/exchange/clients-and-mobile-in-exchange-online/outlook-for-ios-and-android/outlook-for-ios-and-android-faq
Documentation Updates Required
Internal documentation and training materials will need to be updated to reflect the new feature name 'Get Diagnostics', which may lead to confusion if not addressed promptly.
- roles: IT Admins, Training Coordinators
- references: https://learn.microsoft.com/exchange/clients-and-mobile-in-exchange-online/outlook-for-ios-and-android/outlook-for-ios-and-android-faq
Network Allowlist Changes
The change in endpoint usage may require updates to network allowlists, potentially causing connectivity issues if not prepared in advance.
- roles: Network Administrators, IT Security
- references: https://learn.microsoft.com/exchange/clients-and-mobile-in-exchange-online/outlook-for-ios-and-android/outlook-for-ios-and-android-faq
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago ago
