check before: 2026-05-31
Product:
Copilot, Power Platform
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the ability to evaluate voice agents by assessing spoken interactions through their text representations in Microsoft Copilot Studio. This feature will reach general availability on May 31, 2026.
Change Category:
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Scope:
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Release Phase:
Created:
2026-04-30
updated:
2026-04-30
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Voice Agent Evaluation Implementation
Without proper preparation, the implementation of voice agent evaluation may lead to inconsistencies in quality measurement across different modalities, resulting in inaccurate assessments of agent performance.
- roles: Quality Assurance Specialist, Product Manager
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-copilot-studio/, https://techcommunity.microsoft.com/t5/microsoft-copilot-blog/announcing-microsoft-copilot-studio/ba-p/123456
User Experience Disruption
If the change is implemented without adequate training or communication, users may experience confusion or frustration when interacting with voice agents, leading to decreased satisfaction and potential drop in usage.
- roles: Customer Support Agent, End User
- references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-ai-on-user-experience/, https://www.gartner.com/en/newsroom/press-releases/2023-10-01-gartner-says-ai-will-transform-user-experience-in-2024
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago ago
