check before: 2026-05-01
Product:
Outlook, Teams
Platform:
Mac, Online, US Instances, Web, Windows Desktop, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Details:
Summary:
Microsoft Teams Customer Connect will add appointment booking via a website widget, allowing customers to schedule meetings that sync with staff Outlook calendars and Teams channels. Rolling out worldwide in May 2026, admins must enable and configure this feature for up to 25 support agents per tenant.
Details:
[Introduction]
We're enhancing Customer Connect in Microsoft Teams by adding appointment booking, enabling customers to book follow-up meetings directly from your business website. This helps small businesses turn website conversations into scheduled consultations and ensures appointments are automatically managed in Teams and staff calendars.
This message is associated with Microsoft 365 Roadmap ID 557172.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out in early May 2026 and expect to complete by early May 2026
General Availability (GCC): We will begin rolling out in early May 2026 and expect to complete by late May 2026
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2026-04-23
updated:
2026-04-23
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Appointment Booking Feature Implementation
If the appointment booking feature is enabled without proper preparation, users may experience confusion regarding scheduling, leading to double bookings or missed appointments. This can negatively impact customer satisfaction and operational efficiency.
- roles: Teams Administrators, Support Agents
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=557172, https://aka.ms/CustomerConnectSetup
Renaming of Live Chat to Customer Connect
The renaming of Live Chat to Customer Connect without adequate communication may lead to confusion among users and customers, resulting in potential disruptions in customer interactions and support processes.
- roles: Support Agents, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=557172, MC1287369
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago ago
