check before: 2026-04-01
Product:
Exchange, Microsoft 365 admin center, Outlook, Teams, Teams Premium
Platform:
Online, World tenant
Status:
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Shared voicemails for Microsoft Teams Call Queues will be managed directly in the Teams Queues app starting late April 2026, improving visibility and collaboration. Queue members can listen, read transcripts, and update voicemail status. This requires Teams Phone and Teams Premium licenses. No changes to Outlook voicemail experience.
Details:
[Introduction]
We're improving how shared voicemails for Call Queues are managed in Microsoft Teams. Previously, shared voicemail messages were primarily accessed in Outlook, with limited visibility in Teams. This update brings shared voicemail management directly into the Queues app in Teams, helping queue members track and respond to missed calls more efficiently in one place.
[When this will happen]
General Availability (Worldwide): Rollout will begin in late April 2026 and is expected to complete by late April 2026.
Change Category:
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Scope:
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Release Phase:
Created:
2026-04-22
updated:
2026-04-22
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Shared Voicemail Management
Transitioning shared voicemail management to the Teams Queues app without preparation may lead to confusion among users unfamiliar with the new interface, resulting in delays in responding to missed calls and voicemails.
- roles: Queue Members, Helpdesk Staff
- references: https://learn.microsoft.com/microsoftteams/manage-queues-app, https://learn.microsoft.com/microsoftteams/manage-shared-voicemail
Visibility and Collaboration
If users are not informed about the changes, they may miss important updates on missed calls and voicemails, leading to decreased collaboration and potential customer dissatisfaction.
- roles: Queue Members, IT Administrators
- references: https://learn.microsoft.com/microsoftteams/aa-cq-shared-call-queue-history, https://learn.microsoft.com/microsoftteams/create-a-phone-system-call-queue?tabs=general-info#set-the-shared-call-history-for-call-queue-template-optional
Configutation Options**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 3 weeks ago ago
