check before: 2026-04-01
Product:
Microsoft Viva, Microsoft Viva Engage, Teams
Platform:
mobile, Online, World tenant
Status:
Change type:
Feature update, User impact
Links:
Details:
Summary:
Viva Engage will roll out smarter At-Mention and Reply notifications starting April 2026, sending alerts via the user's most engaged channel to reduce notification fatigue. Secondary alerts occur if unopened within an hour. No admin action is needed, but user communication is recommended. Existing preferences remain respected.
Details:
[Introduction]
We hear your feedback about ways we can improve the notifications experience in Viva Engage. It's always a fine balance between ensuring your users are notified of relevant content without notifications feeling too overwhelming or noisy. In response to your feedback, we're rolling out a more intelligent notifications experience.
Specifically, this change improves how At-Mention and Reply notifications are delivered. This smarter delivery approach optimizes notification delivery based on a user's engagement behavior, helping to reduce notification fatigue while ensuring timely visibility of important announcements.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out this change in early April 2026 and expect to complete the rollout at a later date (TBD).
Change Category:
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Scope:
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Release Phase:
Created:
2026-04-03
updated:
2026-04-03
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Notification Fatigue
Users may experience confusion or frustration due to changes in notification delivery, leading to missed important alerts if they are not adequately informed about the new system.
- roles: End Users, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/24/introducing-microsoft-viva-engage-a-new-way-to-connect-and-engage-with-your-organization/, https://www.forbes.com/sites/bernardmarr/2021/02/01/the-future-of-work-how-technology-is-changing-the-way-we-work/?sh=4c1c1c1e7c3e
User Engagement
Changes in notification channels may lead to decreased user engagement if users do not receive notifications in their preferred channels, potentially impacting collaboration and communication.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/24/introducing-microsoft-viva-engage-a-new-way-to-connect-and-engage-with-your-organization/, https://www.forbes.com/sites/bernardmarr/2021/02/01/the-future-of-work-how-technology-is-changing-the-way-we-work/?sh=4c1c1c1e7c3e
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago ago
