check before: 2026-06-01
Product:
Microsoft 365 Apps, OneDrive, Outlook, Windows
Platform:
Online, Web, World tenant
Status:
Change type:
User impact, Retirement
Links:
Details:
Summary:
The people card expanded view in Classic Outlook will be retired between June 1-30, 2026, leaving only the standard contact card available. Users relying on expanded features should switch to Outlook on the web or New Outlook. No admin action is required; users should be notified.
Details:
[Introduction]
The people card experience in Classic Outlook is simplifying. As part of this update, the people card expanded view in Classic Outlook will be retired. This change streamlines the experience and ensures consistency with other Office applications where only the standard contact card is available.
[When this will happen:]
We will retire the people card expanded view from Classic Outlook starting June 1, 2026, and ending June 30, 2026.
Change Category:
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Scope:
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Release Phase:
Created:
2026-04-03
updated:
2026-04-03
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Retirement of Expanded People Card View
Users will lose access to features such as local time, 'Works with' in the organization chart, and the ability to change profile pictures directly from the contact card.
- roles: End Users, Helpdesk Support
- references: https://support.microsoft.com/office/manage-your-contacts-in-outlook-for-windows-f03681a5-fe07-4f2c-bee6-d93d8fab0c00" target="_blank" rel="nofollow noopener noreferrer">https://support.microsoft.com/office/manage-your-contacts-in-outlook-for-windows-f03681a5-fe07-4f2c-bee6-d93d8fab0c00, https://support.microsoft.com/office/profile-cards-in-microsoft-365-e80f931f-5fc4-4a59-ba6e-c1e35a85b501
User Experience Degradation
The transition from the expanded view to the standard contact card may lead to confusion and frustration among users who are accustomed to the richer features of the expanded view.
- roles: End Users, IT Trainers
- references: https://support.microsoft.com/office/customize-the-profile-card-in-win32-apps-using-registry-keys-449afd21-6e5e-4b1f-8051-6515630d7537
Increased Support Queries
Helpdesk may experience an increase in support queries related to the changes in the contact card functionality, as users seek assistance with the new standard view.
- roles: Helpdesk Support, IT Operations
- references: https://support.microsoft.com/office/manage-your-contacts-in-outlook-for-windows-f03681a5-fe07-4f2c-bee6-d93d8fab0c00" target="_blank" rel="nofollow noopener noreferrer">https://support.microsoft.com/office/manage-your-contacts-in-outlook-for-windows-f03681a5-fe07-4f2c-bee6-d93d8fab0c00
Need for User Training
Users who rely on the expanded features will require training on how to use Outlook on the web or New Outlook to access the richer people card experience.
- roles: End Users, IT Trainers
- references: https://support.microsoft.com/office/profile-cards-in-microsoft-365-e80f931f-5fc4-4a59-ba6e-c1e35a85b501
Documentation Updates Required
Internal documentation and helpdesk guidance will need to be updated to reflect the changes in the contact card functionality and to assist users in transitioning.
- roles: IT Documentation Team, Helpdesk Support
- references: https://support.microsoft.com/office/manage-your-contacts-in-outlook-for-windows-f03681a5-fe07-4f2c-bee6-d93d8fab0c00" target="_blank" rel="nofollow noopener noreferrer">https://support.microsoft.com/office/manage-your-contacts-in-outlook-for-windows-f03681a5-fe07-4f2c-bee6-d93d8fab0c00
Configutation Options**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 6 days ago ago
