check before: 2026-04-30
Product:
Copilot, Copilot Chat, Microsoft 365 Copilot, Outlook, Power Platform
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing changes to the email summary in Outlook for Sales in Microsoft 365 Copilot. This feature will reach general availability on April 30, 2026.
Change Category:
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Scope:
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Release Phase:
Created:
2026-04-02
updated:
2026-04-02
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Email Summary Integration
Without proper preparation, users may experience confusion or frustration due to changes in how email summaries are presented, potentially leading to decreased productivity as they adapt to the new format.
- roles: Sales Agents, Customer Support Representatives
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-365-copilot/
CRM Data Accessibility
If the integration with CRM entities is not well communicated or trained, users may struggle to access relevant sales insights, leading to missed opportunities and ineffective communication with clients.
- roles: Sales Agents, Marketing Teams
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-365-copilot/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 week ago ago
