check before: 2026-03-31
Product:
Windows
Platform:
Online, Windows Desktop, World tenant
Status:
Change type:
Admin impact
Links:
Details:
Microsoft has identified an issue affecting installation of the March 2026 Windows non-security preview update on some devices running Windows 11, versions 25H2 and 24H2. While installing the update, the following error might occur: "Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)"
An out-of-band (OOB) update was released today, March 31, 2026, to address this installation issue. This cumulative OOB update for Windows 11, versions 25H2 and 24H2 (KB5086672) supersedes all previous updates and includes all protections and improvements from the March 2026 Windows security and non-security preview updates, as well as this installation fix.
Devices running Windows 11, versions 25H2 and 24H2 with Get the latest updates as soon as they're available turned on may see this update offered automatically through Windows Update when it becomes available for their device. If this setting is turned off, you can install the update manually by going to Settings > Windows Update and selecting Download & install. It is also available for manual download from the Microsoft Update Catalog.
For more information, refer to KB5086672 (OS Builds 26200.8117 and 26100.8117) Out-of-band.
Change Category:
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Scope:
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Release Phase:
Created:
2026-04-01
updated:
2026-04-01
Task Type
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Docu to Check
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Installation Failure
Users may experience installation failures with error code 0x80073712, leading to system instability and inability to receive future updates.
- roles: End Users, IT Support Staff
- references: https://support.microsoft.com/topic/45cc1666-b34f-4ea6-bc93-f67defff8c38, https://support.microsoft.com/windows/get-windows-updates-as-soon-as-they-re-available-for-your-device-cad7b32b-001e-435b-9110-f18309b54168
Increased Support Tickets
The failure to install updates may result in a surge of support tickets, overwhelming IT support resources and delaying response times.
- roles: IT Support Staff, System Administrators
- references: https://support.microsoft.com/topic/45cc1666-b34f-4ea6-bc93-f67defff8c38, https://catalog.update.microsoft.com/Search.aspx?q=KB5086672
User Productivity Loss
Users may face productivity losses due to system issues caused by failed updates, impacting their ability to perform tasks effectively.
- roles: End Users, Project Managers
- references: https://support.microsoft.com/topic/45cc1666-b34f-4ea6-bc93-f67defff8c38, https://support.microsoft.com/windows/get-windows-updates-as-soon-as-they-re-available-for-your-device-cad7b32b-001e-435b-9110-f18309b54168
Configutation Options**
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Opportunities**
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Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago ago
