check before: 2026-03-31
Product:
Copilot, Power Platform
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the ability to analyze user sentiment from agent conversations in Microsoft Copilot Studio. This feature will reach general availability on March 31, 2026.
Change Category:
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Scope:
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Release Phase:
Created:
2026-03-27
updated:
2026-03-27
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
If the sentiment analysis feature is implemented without proper preparation, users may experience delays in response times as the system processes additional data, leading to frustration and dissatisfaction.
- roles: Customer Support Agents, End Users
- references: https://www.forbes.com/sites/bernardmarr/2021/06/14/the-importance-of-user-experience-in-software-development/, https://www.nngroup.com/articles/what-is-user-experience/
Inaccurate Sentiment Analysis
Without adequate training and calibration of the AI models, the sentiment analysis may yield inaccurate results, leading to misinterpretation of user satisfaction and potentially harming customer relationships.
- roles: Data Analysts, Customer Experience Managers
- references: https://www.ibm.com/cloud/learn/sentiment-analysis, https://www.forbes.com/sites/bernardmarr/2020/01/20/the-importance-of-accurate-sentiment-analysis-in-business/
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 weeks ago ago
