check before: 2026-03-01
Product:
Teams
Platform:
Mac, Online, Windows Desktop, World tenant
Status:
Scheduled
Change type:
Admin impact, New feature, Updated message, User impact
Links:
Details:
Summary:
The Queues app will support viewing up to 45 days of historical data for call queues, auto attendants, and agents starting mid-February 2026, with general availability by mid-March 2026. The default 7-day range and report access remain unchanged. No action is required.
Details:
Updated January 23, 2026: We have updated the timeline. Thank you for your patience.
To support broader reporting needs and customer feedback, the Queues app will soon allow users to view up to 45 days of historical data for call queues, auto attendants, and agents. This update expands reporting options without changing how users access or create reports.
This message is associated with Microsoft 365 Roadmap ID 547825.
[When this will happen]
Targeted Release: We will begin rolling out in mid-February 2026 and expect to complete by late February 2026.
General Availability (Worldwide): We will begin rolling out in early March 2026 and expect to complete by mid-March 2026.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
General Availability, Targeted Release
Created:
2026-01-21
updated:
2026-01-24
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
linked item details
XXXXXXX ... free basic plan only
Pictures
XXXXXXX ... free basic plan only
summary for non-techies**
The Queues app in Microsoft Teams has been updated to allow users to view up to 45 days of historical data for call queues, auto attendants, and agents, compared to the previous limit of 7 days, providing more comprehensive insights without changing the process of accessing reports.
Direct effects for Operations**
Increased Data Volume
With the ability to view up to 45 days of historical data, users may experience slower report generation times if the system is not prepared to handle the increased data volume, leading to potential delays in accessing reports.
- roles: Data Analysts, Support Staff
- references: https://learn.microsoft.com//microsoftteams/aa-cq-cqd-historical-reports, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=547825
User Training and Adaptation
Users may struggle to adapt to the new reporting capabilities without proper training or communication, leading to confusion and potential misuse of the reporting features.
- roles: End Users, Team Leaders
- references: https://learn.microsoft.com//microsoftteams/aa-cq-cqd-historical-reports, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=547825
Configutation Options**
XXXXXXX ... paid membership only
Data Protection**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
change history
| Date | Property | old | new |
| 2026-01-24 | MC Messages | To support broader reporting needs and customer feedback, the Queues app will soon allow users to view up to 45 days of historical data for call queues, auto attendants, and agents. This update expands reporting options without changing how users access or create reports.
This message is associated with Microsoft 365 Roadmap ID 547825. [When this will happen] General Availability (Worldwide): We will begin rolling out in early March 2026 and expect to complete by mid-March 2026. | Updated January 23, 2026: We have updated the timeline. Thank you for your patience.
To support broader reporting needs and customer feedback, the Queues app will soon allow users to view up to 45 days of historical data for call queues, auto attendants, and agents. This update expands reporting options without changing how users access or create reports. This message is associated with Microsoft 365 Roadmap ID 547825. [When this will happen] Targeted Release: We will begin rolling out in mid-February 2026 and expect to complete by late February 2026. General Availability (Worldwide): We will begin rolling out in early March 2026 and expect to complete by mid-March 2026. |
| 2026-01-24 | MC Title | Queues app historical reporting will support 45 days of data | (Updated) Queues app historical reporting will support 45 days of data |
| 2026-01-24 | MC Last Updated | 01/21/2026 01:35:11 | 2026-01-23T18:18:23Z |
| 2026-01-24 | MC MessageTagNames | New feature, User impact, Admin impact | Updated message, New feature, User impact, Admin impact |
| 2026-01-24 | MC Summary | The Queues app will support viewing up to 45 days of historical data for call queues, auto attendants, and agents starting early March 2026. The default 7-day range and report access remain unchanged. No action is required, but users can be informed of the expanded reporting range. | The Queues app will support viewing up to 45 days of historical data for call queues, auto attendants, and agents starting mid-February 2026, with general availability by mid-March 2026. The default 7-day range and report access remain unchanged. No action is required. |
Last updated 10 minutes ago ago
