check before: 2026-01-31
Product:
Teams, Windows
Platform:
Mac, Online, Web, World tenant
Status:
Change type:
Feature update, Updated message, User impact
Links:
Details:
Summary:
Microsoft Teams will update the Rate My Call survey to a single-screen thumbs up/down system with problem tokens and comments, rolling out January 2026. Feedback ratings in the Call Quality Dashboard will change, possibly increasing poor feedback metrics without indicating service decline. Admins should prepare accordingly.
Details:
Updated December 4, 2025: We have updated the timeline. Thank you for your patience.
[Introduction]
The Rate My Call survey is a feedback screen that the Teams client will occasionally present to users after their Teams call or meeting has completed. Currently, the rating presents 1-5 stars on the first page and a list of potential issues (called problem tokens) on the second page.
We will be rolling out a new streamlined feedback experience for Teams on Windows, Mac, and Web that presents the feedback on a single screen with a thumbs up / thumbs down rating system and problem tokens for the user to select, plus an area to provide details. In testing, we found higher feedback returns with this new design, and clearer insights into call quality issues.
Screenshot 1: New Rate My Call User Interface
[When this will happen:]
Targeted Release: Rollout begins late January 2026 (previously early December 2025), completes by late January 2026 (previously mid-December 2025).
Change Category:
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Scope:
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Release Phase:
Created:
2025-11-07
updated:
2025-12-05
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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summary for non-techies**
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Direct effects for Operations**
Change in Feedback Metrics
The new thumbs up/down rating system may lead to an increase in reported poor feedback metrics, which could mislead admins into thinking there is a decline in service quality when it is merely a change in reporting method.
- roles: Admins, Support Staff
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-the-new-rate-my-call-feedback-experience-in/ba-p/123456
User Experience with Feedback Submission
Users may find the new single-screen feedback system less intuitive, potentially leading to frustration if they are accustomed to the previous multi-step process, impacting their overall experience with Teams.
- roles: End Users, Helpdesk Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/12/04/teams-rate-my-call-feedback-experience-update/
Configutation Options**
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Data Protection**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-12-05 | MC Last Updated | 11/19/2025 22:27:39 | 2025-12-05T00:58:48Z |
| 2025-12-05 | MC Messages | Updated November 19, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] The Rate My Call survey is a feedback screen that the Teams client will occasionally present to users after their Teams call or meeting has completed. Currently, the rating presents 1-5 stars on the first page and a list of potential issues (called problem tokens) on the second page. We will be rolling out a new streamlined feedback experience for Teams on Windows, Mac, and Web that presents the feedback on a single screen with a thumbs up / thumbs down rating system and problem tokens for the user to select, plus an area to provide details. In testing, we found higher feedback returns with this new design, and clearer insights into call quality issues. Screenshot 1: New Rate My Call User Interface [When this will happen:] Targeted Release: Rollout begins early December 2025 (previously mid-November), completes by mid-December 2025 (previously late November). | Updated December 4, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] The Rate My Call survey is a feedback screen that the Teams client will occasionally present to users after their Teams call or meeting has completed. Currently, the rating presents 1-5 stars on the first page and a list of potential issues (called problem tokens) on the second page. We will be rolling out a new streamlined feedback experience for Teams on Windows, Mac, and Web that presents the feedback on a single screen with a thumbs up / thumbs down rating system and problem tokens for the user to select, plus an area to provide details. In testing, we found higher feedback returns with this new design, and clearer insights into call quality issues. Screenshot 1: New Rate My Call User Interface [When this will happen:] Targeted Release: Rollout begins late January 2026 (previously early December 2025), completes by late January 2026 (previously mid-December 2025). |
| 2025-12-05 | MC End Time | 01/19/2026 09:00:00 | 2026-03-02T09:00:00Z |
| 2025-12-05 | MC Summary | Microsoft Teams will update the Rate My Call feedback to a single-screen thumbs up/down system with problem tokens and comments, rolling out December 2025. This change may increase reported poor call rates due to higher feedback response, not service decline. Admins should monitor and adjust thresholds accordingly. | Microsoft Teams will update the Rate My Call survey to a single-screen thumbs up/down system with problem tokens and comments, rolling out January 2026. Feedback ratings in the Call Quality Dashboard will change, possibly increasing poor feedback metrics without indicating service decline. Admins should prepare accordingly. |
| 2025-11-20 | MC MessageTagNames | Feature update, User impact | Updated message, Feature update, User impact |
| 2025-11-20 | MC Summary | Microsoft Teams will update the Rate My Call survey to a single-screen thumbs up/down system with optional problem tokens and comments, rolling out mid-November 2025. This change may increase reported poor call rates due to higher feedback capture, not service decline. Admins should monitor and adjust thresholds accordingly. | Microsoft Teams will update the Rate My Call feedback to a single-screen thumbs up/down system with problem tokens and comments, rolling out December 2025. This change may increase reported poor call rates due to higher feedback response, not service decline. Admins should monitor and adjust thresholds accordingly. |
| 2025-11-20 | MC Last Updated | 11/07/2025 01:48:52 | 2025-11-19T22:27:39Z |
| 2025-11-20 | MC Messages | [Introduction]
The Rate My Call survey is a feedback screen that the Teams client will occasionally present to users after their Teams call or meeting has completed. Currently, the rating presents 1-5 stars on the first page and a list of potential issues (called problem tokens) on the second page. We will be rolling out a new streamlined feedback experience for Teams on Windows, Mac, and Web that presents the feedback on a single screen with a thumbs up / thumbs down rating system and problem tokens for the user to select, plus an area to provide details. In testing, we found higher feedback returns with this new design, and clearer insights into call quality issues. Screenshot 1: New Rate My Call User Interface [When this will happen:] Targeted Release: Rollout begins mid-November 2025, completes by late November 2025 | Updated November 19, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] The Rate My Call survey is a feedback screen that the Teams client will occasionally present to users after their Teams call or meeting has completed. Currently, the rating presents 1-5 stars on the first page and a list of potential issues (called problem tokens) on the second page. We will be rolling out a new streamlined feedback experience for Teams on Windows, Mac, and Web that presents the feedback on a single screen with a thumbs up / thumbs down rating system and problem tokens for the user to select, plus an area to provide details. In testing, we found higher feedback returns with this new design, and clearer insights into call quality issues. Screenshot 1: New Rate My Call User Interface [When this will happen:] Targeted Release: Rollout begins early December 2025 (previously mid-November), completes by mid-December 2025 (previously late November). |
| 2025-11-20 | MC Title | Rate my call feedback experience update in Microsoft Teams | (Updated) Rate my call feedback experience update in Microsoft Teams |
| 2025-11-20 | MC End Time | 12/31/2025 09:00:00 | 2026-01-19T09:00:00Z |
Last updated 1 week ago ago
